Hop Fastpass Has Arrived

Today’s the day — Hop Fastpass has arrived!

After years of development, installation and testing, our new electronic fare system is up and running. Now, riders can pay fare with just a tap — it’s that simple. Even better, we’ve introduced some huge new benefits to go along with Hop:

  • Earn passes and save as you ride. Gone are the days of choosing between single-ride tickets, day passes, week passes and month passes. Just tap every time you board, and Hop will only charge you up to the price of a day pass in a day. (Same goes for earning a month pass.) It’s a good deal for everyone.
  • Reload basically anywhere. Putting money on your card is quick and easy using the website, app or phone hotline, plus you can pay with cash at the store. For maximum convenience, set up Auto-Load to add money whenever your balance gets low and rest assured you’ll never be stuck without fare.
  • And starting soon, you’ll be able to use Hop without an actual card. (Woah.) The readers will accept mobile payments using Android Pay, Apple Pay or Samsung Pay, allowing you to pay Adult fare by simply tapping your phone. (Double woah.) You’ll even be able to earn day passes this way. (Triple woah.)

Ready to get a card? Find a nearby retailer or catch us at an event this summer. Happy tapping!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Congratulating the 2017 Operators of the Year

We honored the best of the best bus and MAX operators at the Operator of the Year ceremony in southeast Portland.

Celina K., Doug T. and Loyce R. were chosen from among the recipients of quarterly and monthly excellence awards handed out over the past year. This meant that each candidate had maintained an outstanding driving record, high levels of customer service, good attendance and the support of their peers.

Bus Operator of the Year

Celina K., left, is the 2017 Bus Operator of the Year

Celina K. began her career at TriMet in 2013. She’s now a lead operator, and she recently earned her fourth superior performance award (drivers receive these each time they drive for 1,960 hours without any preventable accidents, warnings, reprimands or suspensions). Celina’s riders have commended her for excellent service, professional attitude, kindness and her willingness to go out of her way to be helpful.

“I love people and I love driving,” said Celina. “I like that every day is different from the next, even if I am on the same route. There is always a new obstacle so it prompts you to stay alert for the unexpected.”

Celina lives in Gresham, and in her free time she enjoys fishing and accompanying her daughter to cheer competitions.

MAX Operator of the Year

Doug T., left, is the 2017 MAX Operator of the Year

Doug T. started driving TriMet buses 19 years ago. In 2001, he transferred to MAX. Among the accolades he’s received throughout his career are an impressive 27 Safe Driving awards from the National Safety Council, earned over many years with zero preventable accidents. He’s also received over a dozen Superior Performance awards and numerous commendations from the public.

Doug enjoys driving because of the riders — especially the kids who wave to him and signal to blow the horn. “I had a five-year-old on my Red Line train dressed as a rail conductor,” he recalled. “When we got to the airport I gave him a tour of my cab and let him honk the horn and ring the bell. The look on his face was priceless!”

When not at work, Doug likes golfing, going on walks, traveling the world and spending time with his wife, Luanne.

Mini-Run Operator of the Year

Loyce R. is the 2017 Mini-Run Operator of the Year

Mini-run, or part-time, operator Loyce R. began driving for TriMet five years ago. She has earned three Safe Driving Awards during her time behind the wheel (and she’s on her way to a fourth). She credits her career choice to her father-in-law, also a bus operator, who didn’t sugar-coat the work. According to Loyce, “He took me for a ride-along on the 72 line and asked, ‘Do you really want to do this?’”

Loyce admits that getting used to operating the bus was daunting, but now finds driving relaxing. She especially likes returning to lines she has previously driven and having passengers say they are glad she is back.

Loyce lives in Aloha, and loves golfing, fishing and game days with the family.

Congratulations to our 2017 Operators of the Year!

Watch Oregon Ballet Theatre Dancers on MAX

We recently joined up with the Oregon Ballet Theatre to shoot a promotional clip for their upcoming performance of Choreography XX in Washington Park. In the spot, junior company dancers Erika Crawford and Daniel Salinas show how easy it is to take transit to the Rose Garden — while dancing the entire time:

Choreography XX is a two-night engagement celebrating dance created by women. On the evenings of Thursday, June 29 and Friday, June 30, the company will perform new works by choreographers Gioconda Barbuto, Helen Simoneau and Nicole Haskins. Both shows will be free but seating in the Rose Garden Amphitheater will be limited, so plan your trip in advance and get there early!

RSVP on Facebook

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Thanks for Your Patience During the Morrison–Yamhill MAX Improvements

Three weeks was a lot to ask.

Indeed, the work we completed along Morrison and Yamhill streets in Downtown Portland was more intensive than the two MAX improvement projects that preceded it. Over the last three weeks, we replaced four sections of the original MAX alignment, making for a smoother, more reliable ride.

SW 11th Avenue in the early 1980s

The work at the SW 11th Avenue turnaround involved replacing deteriorating 30-year-old wooden rail ties with composite ties and concrete, installing new switch machines and increasing the size of the drains underneath them. (The switches on Morrison got their own heaters, too.) We also replaced the crumbling asphalt infill around the rails with rubberized grout, which will last significantly longer and do a better job of preventing movement.

SW 11th Ave. during the Morrison–Yamhill MAX Improvements

Upon digging up the old rails, we realized we could do more work on our signal system than we had initially scheduled, so we installed new cable, too.

More straightforward was the work at SW 1st Avenue, where we installed new curved rails and poured the rubberized grout. This section of track had been replaced in 1996, but since curved rail wears relatively quickly, this was a perfect opportunity to do it again without further disruption.

Pouring rubberized grout around the new rail on SW 1st Ave

Meanwhile at the closed stations between the work zones, crews did some deep cleaning. Lights were replaced, signs were spruced up and tiles were fixed along the platforms.

And throughout it all, our amazing riders — you — adapted and persevered. (An even more amazing feat considering the protests that took place on the first day of the new commute!) This time around, it was a lot harder to avoid transferring to and from shuttle buses. Some trips had to be radically reconfigured, and some riders chose to skip transit altogether and bike, walk or carpool instead.

Riders transferring to MAX shuttle buses on SW Yamhill St.

Although coordinating service around the disruption presented as much of a challenge as the construction itself, the patience and understanding you showed us helped make everything go smoothly. We can’t thank you enough for that.

Now we’re back, and we’re better than ever. See you out there!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Ian J. Whitmore Talks About His Instagram Takeover

Ian J. Whitmore knows Portland. He’s worked here for years as a photographer, designer and teacher, so when the opportunity came up for him to take over the @ridetrimet and @biketownpdx Instagram accounts, we couldn’t say yes fast enough.

Ian’s week behind the wheel coincided with Design Week Portland, which gave him plenty of opportunity to take transit and bike share to and from presentations, parties and open houses all across the city.

As the week came to a close, we asked Ian some questions about the project.

We took note of the Portland Public Transit account on Instagram when you began posting at the beginning of the year. In your first post, you introduced the project as a way for you to learn more about Portland and described transit as one of the city’s most important and intriguing resources. Were you inspired by something specific, like the intense snowfall we were seeing at the time, or had you been developing the idea for a while?

I had started riding public transit more than usual in the fall as a way to avoid dealing with parking and to go out, be social and not have to worry about transportation. I remember going out with a friend on Halloween; we both took buses to meet up and then we bounced around town, and it reminded me of all the time I spent on transit when I lived in Chicago years ago. Honestly, I missed it. Riding public transportation is a unique experience and it’s a really interesting semi-social way of seeing and experiencing where you live.

Those trips in fall 2016 sparked the idea for the project and right around the holidays I decided to go for it. It was a good excuse to keep photographing in my downtime and also stay sharp while moving around Portland.

Photo: Ian J. Whitmore

Instagram seems like a natural fit for this project. As a professional photographer, what are the advantages of sharing on social media versus more traditional ways of displaying your work?

I think the biggest advantages are range of audience and the overall reach that digital media has. Sharing work in person is invaluable. I feel confident saying that when I meet with people in-person I am more likely to get them to hire me or to buy in on a project, but social media is the perfect introduction and doorway to that face-to-face meeting.

Sometimes I laugh at how I used to be so resistant to social media. Twitter never really excited me, but when Instagram came along I felt like a way for me to participate as an image maker.

Everyone has a story about something absurd they saw on transit. But it’s also where you’ll see some uniquely interesting, and even beautiful, moments and interactions. What catches your eye when you’re shooting for this project?

People. I have always been fascinated with architecture and urban landscape, but I think about all the portraits I haven’t made because I didn’t want to be rude or selfish and start pointing my camera at strangers. Even though I am a big advocate for photographer’s rights while photographing in public, buses and trains are a different space that require more consideration. I am still looking for ways to incorporate portraits into the project and I’d love find some volunteers that I can follow along their commute; I think this summer would be great for that.

Photo: Ian J. Whitmore

Your photos have a certain look: calm, observant, with sparing color and strong lines. How intentional is this? Is it inspired by any particular photographers?

I have always had an interest in efficiency when it comes to composition. Which doesn’t necessarily mean less complexity. But I consider whether the subject is calm or erratic, or if it has rhythm and movement. Strong lines certainly help with that, and I learned a lot from looking at both street photography and more conceptual work over the years. I have always been drawn to the classic mid-century street photography of Henri Cartier-Bresson, Josef Koudelka and Diane Arbus, and I am continually inspired by contemporary photographers like Colleen Plumb, Amy Stein, Brian Ulrich, Terry Evans and Will Steacy.

You also took over the BIKETOWN account last week. We’re always trying to emphasize the ease of the bike share–transit connection — how did it feel to you as you rode around on buses and trains, and then picked up bikes?

This process was pretty remarkable and incredibly seamless. The intersections between all these forms of transportation are almost perfectly aligned so that you can pick up or drop off a BIKETOWN bike within a half a block or less of a train or bus stop. When I started my Portland Public Transit project I honestly hadn’t taken that into account, and at the time BIKETOWN was still pretty new, but it became clear very quickly how this bike share program is a natural extension for transportation in parts of Portland.

I can’t wait to see the program expand and see it expand further out from the city center. It sounds like that is already happening.

Photo: Ian J. Whitmore

Your involvement with Design Week Portland was a perfect overlay for the week of your Instagram takeover. Not only were we hosting a Transit on Tap presentation at The Redd, but one of the festival’s themes was the Green Loop, a proposed bike and pedestrian path that connects the city and includes Tilikum Crossing. You’ve lived in Portland for a while and seen it undergo some radical transformations — what are your thoughts on how getting around the city has changed?

First and foremost, I have been impressed by Portland’s public transportation since I moved here from Chicago. They have a great system with CTA and Metra, but the sheer number of people there creates unique problems that Portland doesn’t have yet.

That said, I think the completion of Tilikum Crossing and the streetcar loop has been the biggest change that I’ve seen and experienced. When that was completed I rode the streetcar more than I ever had. It seems like that project alone could be used as a case for the Green Loop.

That connectivity and dedication of transportation space has had a big impact the city center, from my perspective, and I’m hoping other Portlanders are seeing the Streetcar as a temporary option to help with the Morrison bridge closing.

You recently had a show for your new photo book, Forty-Seven Hundred Miles. It seems like transportation is a theme you’re drawn to. Do you see a connection running through your work?

Such a great question. I think movement and experience are at the heart of what I’m interested in as an artist and person. I have been on move since I was 16; when I started photographing punk bands in basements and then on tour documenting my own experiences. Later, that translated into thinking a lot about landscape and our experience as we move through it, asking a lot of questions about the mental, emotional and psychological effects of both our public and private spaces.

More recently, the cross-country motorcycle ride that produced the book ended up serving as a way to reset my mind and to reconnect with that sense of movement. I was able to remind myself how important it is for me to seek out dynamic experiences.

I realized quickly on that trip from Chicago to Los Angeles and back to Portland that even if you’re on the same motorcycle every day, that experience doesn’t leave a lot of room for stagnation or boredom — I am drawn to the attention and care that it requires to ride and I love how different the world looks from the saddle.

Photo: Ian J. Whitmore

Do you see Portland Public Transit as an ongoing project? Or did you imagine working on it over a finite period? What’s next?

I told myself I would work on this for a year and see where it goes. This Instagram takeover has been incredibly fun and I think at the very least after a year I’d like to look into publishing another book of select images with a little writing as well. Maybe it’s a long term project I do for years and it also becomes documentation of Portland as it continues to change.

As for what’s next… the future is strange and exciting, and I am focusing more on my photography work than I have in a very long time. I’m also working in other creative areas and taking on new projects.

See more of Ian’s work at ianwhitmore.com

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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How We Wash MAX Trains At Night [VIDEO]

Every night, all 85 MAX trains are cleaned, washed and prepared to go into service by 4 a.m.

As supervisor Rick Taylor says, it takes a fine-tuned system and lots of training to get all this work done in such a short window of time. We’re thankful for the service workers who make it happen, night in and night out!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

More Posts