You Can Now Use Hop With Just Your Phone

Hop is here, and you can now pick up a card at the store and tap to pay your fare. For riders used to paying in cash or buying paper tickets, this is a huge improvement — Hop cards come with benefits like Auto-Load, fare capping and lost-card protection, and they can be reloaded in any number of ways, including with cash.

But one group of riders has been harder to convince to switch to Hop — and for good reason. TriMet Tickets app users love being able to pay with their phone because it’s easy, quick and convenient. Why mess with a good thing?

You can use Hop with just your phone — no card required — and it might actually be easier than using the app.

All you need is a debit or credit card loaded into Android Pay, Apple Pay or Samsung Pay. (Note that you aren’t loading a Hop card into your phone’s mobile wallet.) Then when you’re ready to go, just tap your phone on the reader at the station or on the bus. After a split second you’ll see the green check appear on the reader, and you’re good to go.

Try it: Set up a mobile wallet and pay with your phone

It’s that easy. When you pay with your phone, you don’t need to buy your fare in advance or remember to activate your tickets. In fact, you don’t even need to open an app.

Note that your phone is your proof of payment, so keep it handy (and charged!) in case a fare inspector asks to see it.

And even though you’re not using a Hop card, you’ll still be able to earn a day pass as you ride — perhaps Hop’s biggest benefit. For most TriMet riders, your first tap will cost $2.50 and will let you ride for 2½ hours. If you tap again after that, you’ll pay another $2.50, but your fare will be valid for the rest of the day (you’ve earned a day pass).

So, unlike with the TriMet Tickets app, you don’t need to choose which type of fare to buy before you ride, and you’ll only ever pay for the rides you actually take.

There are a couple limitations to paying with your phone. For one, only Adult fares are available. If you use Honored Citizen or Youth fares, you’ll need to get an actual Hop card. The other catch is that you won’t be able to earn a month pass this way — if you’re a daily rider, a physical card is the way to go.

So next time you ride, skip the app and try tapping your phone — you’ve just found a better way to pay.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Milwaukie Station Food Carts Open on the Orange Line

Take the Orange Line to Milwaukie and you’ll notice something new at the Main Street station: food carts!

In fact, the carts at the Milwaukie Station pod are the city’s first. There are 11 carts open now, with more to come.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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What’s New at Gresham City Hall MAX Station?

The Blue Line MAX stations on the east side are some of the oldest in our light rail system, dating back to 1986. When the time came to renovate these stations, we had a list of updates to make them more comfortable for riders, while improving safety and security:

  • Renovating shelters
  • Installing new TransitTracker monitors
  • Installing improved lighting
  • Replacing the bumpy warning strip at the edge of the platforms

We recently completed the renovations at the Gresham City Hall station. Take a look:

The next east side station scheduled for upgrades is E 122nd Ave. Work there will tentatively begin in the fall.

Read more about improving the Blue Line

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Hop Fastpass Has Arrived

Today’s the day — Hop Fastpass has arrived!

After years of development, installation and testing, our new electronic fare system is up and running. Now, riders can pay fare with just a tap — it’s that simple. Even better, we’ve introduced some huge new benefits to go along with Hop:

  • Earn passes and save as you ride. Gone are the days of choosing between single-ride tickets, day passes, week passes and month passes. Just tap every time you board, and Hop will only charge you up to the price of a day pass in a day. (Same goes for earning a month pass.) It’s a good deal for everyone.
  • Reload basically anywhere. Putting money on your card is quick and easy using the website, app or phone hotline, plus you can pay with cash at the store. For maximum convenience, set up Auto-Load to add money whenever your balance gets low and rest assured you’ll never be stuck without fare.
  • And starting soon, you’ll be able to use Hop without an actual card. (Woah.) The readers will accept mobile payments using Android Pay, Apple Pay or Samsung Pay, allowing you to pay Adult fare by simply tapping your phone. (Double woah.) You’ll even be able to earn day passes this way. (Triple woah.)

Ready to get a card? Find a nearby retailer or catch us at an event this summer. Happy tapping!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Congratulating the 2017 Operators of the Year

We honored the best of the best bus and MAX operators at the Operator of the Year ceremony in southeast Portland.

Celina K., Doug T. and Loyce R. were chosen from among the recipients of quarterly and monthly excellence awards handed out over the past year. This meant that each candidate had maintained an outstanding driving record, high levels of customer service, good attendance and the support of their peers.

Bus Operator of the Year

Celina K., left, is the 2017 Bus Operator of the Year

Celina K. began her career at TriMet in 2013. She’s now a lead operator, and she recently earned her fourth superior performance award (drivers receive these each time they drive for 1,960 hours without any preventable accidents, warnings, reprimands or suspensions). Celina’s riders have commended her for excellent service, professional attitude, kindness and her willingness to go out of her way to be helpful.

“I love people and I love driving,” said Celina. “I like that every day is different from the next, even if I am on the same route. There is always a new obstacle so it prompts you to stay alert for the unexpected.”

Celina lives in Gresham, and in her free time she enjoys fishing and accompanying her daughter to cheer competitions.

MAX Operator of the Year

Doug T., left, is the 2017 MAX Operator of the Year

Doug T. started driving TriMet buses 19 years ago. In 2001, he transferred to MAX. Among the accolades he’s received throughout his career are an impressive 27 Safe Driving awards from the National Safety Council, earned over many years with zero preventable accidents. He’s also received over a dozen Superior Performance awards and numerous commendations from the public.

Doug enjoys driving because of the riders — especially the kids who wave to him and signal to blow the horn. “I had a five-year-old on my Red Line train dressed as a rail conductor,” he recalled. “When we got to the airport I gave him a tour of my cab and let him honk the horn and ring the bell. The look on his face was priceless!”

When not at work, Doug likes golfing, going on walks, traveling the world and spending time with his wife, Luanne.

Mini-Run Operator of the Year

Loyce R. is the 2017 Mini-Run Operator of the Year

Mini-run, or part-time, operator Loyce R. began driving for TriMet five years ago. She has earned three Safe Driving Awards during her time behind the wheel (and she’s on her way to a fourth). She credits her career choice to her father-in-law, also a bus operator, who didn’t sugar-coat the work. According to Loyce, “He took me for a ride-along on the 72 line and asked, ‘Do you really want to do this?’”

Loyce admits that getting used to operating the bus was daunting, but now finds driving relaxing. She especially likes returning to lines she has previously driven and having passengers say they are glad she is back.

Loyce lives in Aloha, and loves golfing, fishing and game days with the family.

Congratulations to our 2017 Operators of the Year!

Watch Oregon Ballet Theatre Dancers on MAX

We recently joined up with the Oregon Ballet Theatre to shoot a promotional clip for their upcoming performance of Choreography XX in Washington Park. In the spot, junior company dancers Erika Crawford and Daniel Salinas show how easy it is to take transit to the Rose Garden — while dancing the entire time:

Choreography XX is a two-night engagement celebrating dance created by women. On the evenings of Thursday, June 29 and Friday, June 30, the company will perform new works by choreographers Gioconda Barbuto, Helen Simoneau and Nicole Haskins. Both shows will be free but seating in the Rose Garden Amphitheater will be limited, so plan your trip in advance and get there early!

RSVP on Facebook

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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