New: Virtual Hop Card for Android Devices

Big news for Android users: The virtual Hop card is available now!

This new feature lets you pay with your phone while automatically earning day and month passes as you go. Plus the virtual card works for Honored Citizen and Youth fares, too.

And get this: the first 1,000 riders who download the app and add money to their virtual card will get a $3 credit from Google.

Update: The $3 credits have all been claimed. Thanks to everyone who has set up their virtual card!

Setting up the virtual card is easy. Just open the Hop Fastpass app on your Android phone, tap “Get Virtual Card Using Google Pay” on the home screen, and follow the instructions to sign in or create an account. Tap “Add Virtual Card” to add your Hop card to Google Pay, then select a card type and initial amount to load and buy your card. Tap “Save” and view your virtual card in Google Pay. You’re ready to go!

Watch our video to view the entire process:

Get the Hop Fastpass app for your Android device.

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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Celebrating The Extraordinary Women of TriMet

Here’s something you may have noticed if you’ve spent much time on our trains and buses: some truly exceptional women work for TriMet. The entire region benefits from their abilities, talents, and commitment.

For Woman’s History Month, we hosted a TriMet Women’s Pioneer Panel that featured ten extraordinary TriMet employees. Here are three of their stories.

Darlene Gastineau
Internal Audit Manager

Darlene was asked about the biggest obstacle she’s encountered and how she overcame it. In response, she told the story of her immigrant parents and large immediate family from China, so poor that everyone, even her mom and dad, slept in twin bunk beds.

She recalled working steadily in some form since she was a child. When in kindergarten she picked berries with her family.

Darlene continued to work and took out student loans to put herself through college. She became a single mother and at one point was forced to take legal action to protect herself against a man with whom she once shared a relationship.

What was most poignant and inspiring is that Darlene never saw these as obstacles and never let them stop her from moving forward in her journey. She had not even considered them challenges until asked to think about this question.

Darlene has been with TriMet for 11 years and serves as TriMet’s Internal Audit Manager.

Cindi Deibert
Manager of Bus Operator Training

When asked how she juggled work, family, school and other commitments, Cindi shared the time she was still a part-time bus operator.Cindi Deibert She worked a split shift – driving a route in the morning and another in the afternoon. At the same time, she was a wife, mother to twin girls and in school, pursuing a bachelor’s degree. One of her daughters is on the autism spectrum. She managed her 20-hour day through strict organization and prioritization.

Cindi urged the audience to set priorities and stay focused on what matters most – family. Cindi continues to help care for her daughter with autism, now 32.She works full-time as Manager of Bus Operator Training and is pursuing her master’s degree.

Cindy Kassab
Bus Operator

Cindy started driving for TriMet on April 6, 1976. She was 23 years old. More than four decades later, she’s still behind the wheel of a bus. Cindy hopes to extend her career with TriMet to at least 50 years, maybe longer.

Cindy KassabShe remembers a time when it wasn’t as easy to be a woman bus operator. She recounted a memory of a man who refused a ride when he saw who was behind the wheel. “Oh, it’s a woman driver,” he said. “I’ll wait for the next bus.” With a laugh, she told how the next bus came along and it was another woman driver.

Cindy’s interest in interest in photography began around the same time she joined TriMet. She’s now a master photographer of nature and wildlife. Cindy Kassab studied at the University of Portland. You can view her stunning photography on her website.

One definition of the word pioneer is to lead the way. What we learned from the panel is that these woman leaders of TriMet have been doing it all of their lives.

Interested in joining our team of extraordinary employees? We’re hiring.

Tia York

Tia York

I’m a Public Information Officer for TriMet. I’m here to help you understand our system, its people and how we all work together to make this place the best it can be. There was a time when I only took transit during emergencies, but the Orange Line changed everything. I hopped aboard one of the first trains to Milwaukie and never looked back. Transit transforms, empowers and unites.

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33 Things to Do With Your Kids Around Portland This Spring Break

At long last, spring is here.

Along with the booming trees and flowers, longer days and warmer weather, every child is on spring break.

If this vacation will be a staycation, you don’t need to stay cooped up all week. We’ve compiled a list of 33 diverse adventures to get you and your children out of the house. With ideas for all ages, and everything easily accessible by transit, this is your guide to the ultimate Portland spring break staycation.

Pro tip: Use a Hop card on your spring break adventures for cheapest fares and greatest flexibility across MAX, buses, WES, Portland Streetcar and C-TRAN. 

The Classics

1. Ride the newest roller coaster at Oaks Park

Fun fact: Oaks Park is one of the few remaining trolley parks; an amusement park designed to be visited via transit. Their newest roller coaster, Adrenaline Peak, launched March 24th

#GoByTransit

2. Visit five star animals at the Zoo

Visit the zoo and have your family rate the animals. Spoiler alert: they’re all five out of five stars.

#GoByTransit

3. Celebrate Piano Day, TriMet style

Stop by the Washington Park MAX Station on Piano Day and inspire your child to fall in love with music.

#GoByTransit

4. See a Trail Blazers game and (just maybe) be a part of history

Don’t look now but the Trail Blazers are on a roll. Take your kids to one of the few remaining home games this season, so they can say they were there in 2018.

#GoByTransit

5. Go on an Easter egg hunt

Easter is April 1 and there are family-friendly activities and egg hunts in every part of town.

Happy ninth birthday to the Portland Aerial Tram! 🎉🚡🎉

A post shared by TriMet (@ridetrimet) on

6. Get a different view of the city on the Portland Arial Tram

Give your child a whole new perspective on their home town with a three-minute trip that climbs over 500 feet.

#GoByTransit

7. Meet Robots at OMSI

OMSI’s newest exhibition, Robot Revolution, just opened. Go and get close to some of the coolest robots ever assembled!

#GoByTransit

Pop Culture

8. Witness the magic of Laika at the Portland Art Museum

The Portland Art Museum’s soon-to-conclude Laika exhibit offers a mesmerizing look into the sets, puppets and costumes that infuse life into Hillsboro-based Laika’s beloved stop-motion movies.

#GoByTransit

9. Indulge their inner Star Wars geek at Saber Forge

Leave your Star Wars-obsessed child speechless with a trip to a store that makes and sells lightsabers.

#GoByTransit

10. Visit all the Simpsons references in Portland

Is your child a fan of the legendary animates series? Seek out all the local places that inspired Simpsons creator Matt Groening.

11. Stop by Movie Madness and set up your own movie marathon

The newly-saved local landmark is as vital as ever. With thousands of titles in dozens of genres at this rental shop and museum of film, you can create a movie marathon that will appeal to any child.

#GoByTransit

Be Active

12. Ride a wave (indoors)

Mt Scott Indoor Pool features a water slide, wave pool, and perfect 84 degree water, allowing your kids to pretend spring break is summer vacation.

#GoByTransit

13. See how you roll at Gresham Skate World

Gresham’s classic Skate World is still the place for your child to learn how to skate, or show off the moves they already know.

#GoByTransit

14. Burn off energy at an indoor bike park

The Lumberyard, the West Coast’s only indoor bike park, is the perfect place for your extreme sports loving child to while away the hours this spring break.

#GoByTransit

15. Hit the trampolines

Instead of bouncing off the walls at home, let your child bounce on trampolines at Tigard’s Sky High Sports Trampoline Park.

#GoByTransit

Get Outdoors

16. Take a hike

There are dozens of hikes suitable for children of all ages across the Portland area. Our Transit to Trails map is a great starting point.

Hello, weekend. ☀😎 🌸#GoByTransit

A post shared by TriMet (@ridetrimet) on

17-20. Visit a garden at its peak

Portland is rich in stunning parks, and spring break is when many are at their most beautiful. See the cherry blossoms at their peak in Tom McCall Waterfront Park. Walk among the blooms and wildlife (and maybe spot bald eagle) at the picturesque Crystal Springs Rhododendron Garden. Or, see the newly remodeled Japanese Gardens in Washington Square Park, one of the finest Japanese gardens outside of Japan. Or, discover Lan Su Chinese Garden, a walled secret hiding in the urban landscape of Old Town.

#GoByTransit: Crystal Springs Rhododendron Garden

#GoByTransit: Tom McCall Waterfront Park

#GoByTransit: Japanese Garden

#GoByTransit: Lan Su Chinese Garden

21. Get a “Before” view of Willamette Falls

The Pacific Northwest’s largest waterfall will be transformed in the coming years. Visit this historic landmark with your child and give them a memory of this falls as they were, before the ambitious restoration begins.

#GoByTransit

22. Get back to nature at the Spring Break Exploration Days in Tualatin

See spring unfold in the wild with the Tualatin River National Wildlife Refuge’s spring break-focused kid friendly programming.

#GoByTransit

 … Or Escape the (Probable) Rain

23. Take Oregon’s newest trains to see some of its oldest

Show your child how previous generations used to #gobytransit at the Oregon Rail Heritage Center, conveniently located on the MAX Orange line.

#GoByTransit

24-25. Play wildly creative indoor mini golf at Glowing Greens

Regular mini golf is fun, but indoor black light mini golf is an experience. Find it in Beaverton and in Downtown Portland.

#GoByTransit Beaverton

#GoByTransit Portland

26-27. Challenge your child to a classic arcade games

Let your child dive into 40 years of arcade games, from early classics to incredible modern day releases, at Ground Kontrol or Quarterworld.

#GoByTransit: Ground Kontrol

#GoByTransit Quarterworld

Spend Some Time With Furry and Feathered Friends

28. Get up close with feathered friends in Tualatin

Meet more than a dozen stunning and intelligent birds up-close when The Bird Man comes to the Tualatin Public Library.

#GoByTransit

29. Spend some time with the cats at Purrington’s Cat Lounge

Portland’s first cat lounge gives you and children as young as 6 a chance to enjoy a cozy beverage in the company of feline friends up for adoption.

#GoByTransit

30. Volunteer at the Humane Society

Do good while spending time with animals who could use the love; children as young as 12 can volunteer at Oregon Humane Society.

#GoByTransit

Go On An Adventure Of Your Own Making

31. Try to find Portland’s best dumpling

Kid-friendly dumplings are a great way to introduce a child to our diverse food scene. Hunt down Portland’s best dumplings and find a favorite.

32. Tour Ramona’s Portland

Perhaps Portland’s most famous and beloved fictional resident, Ramona Quimby’s imprint can be found across NE Portland. Pick up Portland-based Microcosm Publishing’s “Walking With Ramona” for instructions on how to take a three-mile Beverly Cleary walking tour.

33. Go on a tiny horse-finding adventure

Explore Portland’s quirky side with your child by tracking down as many tiny horses as you can find! Your all day Hop pass will allow you to traverse the city with ease as you uncover this whimsical art project.

Leaving town after all?

Take the train to the plane! We’ve added additional trains, including earlier and later trains, to and from PDX. Getting to the airport is easier than ever and as affordable as always.

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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Leave Something Behind? Check Lost & Found

If you ever forget something on a bus or train, don’t despair. Found items are constantly being turned in to our Lost & Found department, and there’s a good chance we’ve got what you’re looking for.

Last year, we processed 24,000 (!) lost items. Here’s what we saw most often:

  1. Phones
  2. Wallets
  3. ID cards
  4. Bags
  5. Hats
  6. Bicycles
  7. Keys
  8. Personal items/mementos
  9. Umbrellas
  10. Backpacks

Everything we find is sent to our headquarters on SE 17th Avenue, where Lost & Found staff sorts and tags items. Claimed items are held for at least 14 days, though we’re happy to work with you if you need more time. Unclaimed items are eventually donated to charity (or destroyed if they contain personal information).

We’re still hanging on to this Portland Traction Co. student pass from 1948. (If you recognize the owner, let us know!)

Even though keeping track of your stuff is common sense, we know it’s not always easy. (Especially in the winter, when just your layers can be a handful!) So if you think you left something on one of our buses or trains, give us a call at 503-238-RIDE (7433) or report it online. We’d love to reunite you with your stuff.

Tia York

Tia York

I’m a Public Information Officer for TriMet. I’m here to help you understand our system, its people and how we all work together to make this place the best it can be. There was a time when I only took transit during emergencies, but the Orange Line changed everything. I hopped aboard one of the first trains to Milwaukie and never looked back. Transit transforms, empowers and unites.

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You Can Now Get Help on Twitter Every Day of the Week

That’s right. We’re now on Twitter from 7:30 a.m. to 5:30 p.m., seven days a week at @trimethelp.

We’ll still use @trimet for service alerts, information and promos, just like normal. We added the new handle so we could interact with riders and respond to more of your questions, comments, complaints and commendations. We can even help you plan a trip!

We’re also happy to announce that if you need Hop support, we’ve got you covered at @myhopcard.

(Note that Twitter still isn’t the place to report emergencies — tell your operator or call or text 911 if you need to report a dangerous situation, crime or suspicious activity.)

We won’t pretend this isn’t long overdue — but there’s no denying that it’s a huge step in the right direction. @ us if you agree.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Our Year in Review: 2017

How do we summarize a year like this?

Normally, we’d share some facts and figures describing what we accomplished and the challenges we faced. But 2017 wasn’t so straightforward.

Looking back, we’re happy to say that we made some huge strides that included introducing a new fare system and upgrading some of the oldest parts of the MAX system. But we were also tested in ways we never expected, and in the end it was the strength of our community that got us through. Now we’re entering 2018 with a strong sense of who we are and where we’re going.

A snowy start

We began the year in the middle of an epic winter. Temperatures didn’t rise above freezing for a week after a huge January storm and the resulting blanket of snow and ice made getting around extremely difficult.

Snow in January

Keeping our buses and trains moving throughout the winter’s record snowfall required extraordinary effort — and extraordinary patience from our riders (thank you!). When the going got tough, your positive attitude and understanding helped push us through.

Going into this winter, we’re keeping in mind something we noted back in January: Be prepared for the next big storm, because it could come as soon as tomorrow.

Making MAX better

Spring arrived not a moment too soon. We had been looking forward the year’s big MAX project, which involved improving the tracks along Morrison and Yamhill streets in Downtown Portland.

As eager as we were to start the work, we were also anxious about asking commuters to adjust their schedule for three full weeks. We knew that having a smoother and more reliable ride would make it worth it in the end, but that would require lots of trust and cooperation. Looking back, our riders deserve all the credit in the world for stepping up and working with us — the days flew by and the project was completed on schedule.

We did some work on some of our other MAX stations this year, too. At Gresham City Hall, we renovated the shelters, installed arrival monitors and made safety and security upgrades. Over on the other side of town, we gave the Washington Park station a stunning (and much-needed) makeover, just in time for the annual ZooLights crowd.

Heartbreak at Hollywood

Just a week after the MAX improvements were completed, everything changed. On the afternoon of May 26, two young riders were harassed on board a train near Hollywood Transit Center. Three men intervened and were attacked — two of them, Ricky Best and Taliesin Namkai-Meche, were killed.

Our whole community was left reeling, and in many ways we still haven’t recovered.

Just as that memory will always be with us, we’ll also remember what happened in its wake. In the moments, days and weeks after the attacks, when the hurt was rawest, people came together and created something beautiful. Candlelight vigils were held, moments of silence were observed and helping hands were extended. The concrete walls of the Hollywood station were transformed by bouquets of flowers and thousands of messages left in chalk — the site of horrible tragedy became an overwhelming and unforgettable expression of love, unity and hope.

Though it was temporary by nature, that spontaneous memorial will live on. We’re planning a mural that will cover the ramp walls at the transit center, inspired by the chalk messages that have since washed away.

Adding some color

Our plans for public art didn’t end there. This year, we commissioned two expansive murals by Portland-based artists at MAX stations along the Banfield.

Daniel Duford’s mural, titled “The Green Man and the Cinder Cones,” tells the supernatural origin story of the landscape surrounding the NE 60th Ave station.

One stop east, at NE 82nd Ave, Alex Chiu’s “How They Grow” is a colorful celebration of family and community. Chiu’s three-year-old daughter, Mazzy, is featured in panels throughout the mural.

A new way to pay

When Hop Fastpass was released in July, we felt a wave of relief — but in many ways the adventure was just beginning. We had been dreaming up and developing our new electronic fare system for years alongside our partners at C-TRAN and Portland Streetcar, and we knew what we came up with was both rider-friendly and thoroughly modern.

But convincing tens of thousands of people to ditch their routine, whether they like to pay with paper tickets or use the TriMet Tickets app, is no simple task.

Luckily, Hop has benefits that sell themselves, like automatic reloading and caps on daily and monthly fares. New features have been added regularly, too, like the ability to pay with a mobile wallet or soon, the ability to use a virtual card in Android Pay (we’re the first transit provider in the world to do this). We also worked to make cards easily available from popular retailers like Fred Meyer and New Seasons along with ultra-convenient stores like Plaid Pantry. And it’s working: We’re seeing more and more taps every day, and the feedback we’ve received has been positive.

Keep Oregon Moving

This summer, the Oregon Legislature passed House Bill 2017, also known as Keep Oregon Moving. This landmark package established statewide funding for transit — for the first time ever. It’s hard to overstate how significant this is for us, especially as we look for ways to serve our ever-growing region. We can’t thank Oregon lawmakers and Governor Kate Brown enough for their leadership, which will make transit even more accessible and put more service on the streets.

We expect to receive about $35–40 million annually through the bill’s employee payroll tax. A sum that large naturally raises the question: What are we going to do with it? Fortunately for us, we had a plan ready.

Starting next summer, we’ll launch a new low-income fare program that will make adults at or below 200 percent of the federal poverty level eligible for half-price fare. This is something we’ve wanted to offer for a long time, and the new funding will make it possible.

The money will also go toward adding bus service. Over the last few years, we’ve worked with riders, businesses, cities and counties to identify the transit needs, wants and wishes for communities throughout the region. Now we’ll be able to provide more and better service quicker than we expected, with a focus on establishing more equitable service first.

After such a wild year, it’s good to know there’s so much to look forward to. Thanks for everything you shared with us in 2017 — whether it was your time, your support or your feedback — we truly appreciated it. We’ll see you on board in 2018.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Our New 3700-Series Buses Are Rolling out Now

Something about that new car smell gives you a sense of opportunity. And right now, many of our riders are getting that same feeling as we put dozens of new buses out on the streets. These are the Gillig 3700 series, and by the end of January, we will have 57 of these American-made machines in service.

Aside from the smoother, quieter ride that comes with advancements in technology (and that new car smell), you may not notice many differences between the 3700s and the 3600s. But if you’re a regular rider, you will eventually experience a big change: fewer rides in older buses, many of which have out-served their expected lifespan.

Do you know the average service life of a bus?

It’s 12 years, according to the Federal Transportation Administration. During that period, a TriMet bus will typically have:

  • At least one new engine installed
  • One transmission replacement, maybe more
  • Between  750,000 and 1 million miles!

The 3700s, along with the addition of 64 more new buses next year, will help bring the average age of our fleet to seven or eight years. We’ve already started retiring and decommissioning some of our oldest workhorses, many of which provided service for 15 or more years.

While new may be nice, the 3700s represent a lot more. They are a sign of the times, and of our commitment to more and better service. In the next few years, you’re going to see a lot more from us. We’re expanding and increasing frequency on our most popular routes, improving reliability in areas plagued by congestion and providing new service to meet our community’s growing and changing needs.

We’re also working to meet the needs of operators, who spend hours and over time, days, weeks, even months behind the bus’ 18-inch steering wheel. We worked with Gillig and other partners to make the operator area safer, easier to use, more ergonomic and more comfortable. There’s a new generation driver’s seat with a gel-foam pad, built-in bellows for lumbar support and air bellows for seat height adjustment.

Today’s buses still run on biodiesel, but the technology has changed. Our newest Gilligs use clean air diesel engines with built-in systems that remove many pollutants before they reach the air. (We’re taking our commitment to clean air even further next year, when we begin testing electric buses on Line 62.)

We are working to make transit better. Hop on board one of the 3700s and enjoy the ride!

Tia York

Tia York

I’m a Public Information Officer for TriMet. I’m here to help you understand our system, its people and how we all work together to make this place the best it can be. There was a time when I only took transit during emergencies, but the Orange Line changed everything. I hopped aboard one of the first trains to Milwaukie and never looked back. Transit transforms, empowers and unites.

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