With all the buzz about dogs on transit in the news today, here’s a quick refresher on our pet policy.
First off, pets are allowed on board buses and trains, but only in an enclosed carrier.
Service animals (those trained to help people with mental or physical disabilities) are allowed on a leash, but Fido must remain under the owner’s control and behave appropriately.
How do we know for sure that it’s really a service animal? We don’t. The operator can ask, “Is that a service animal?” and “What service is your animal trained to perform?” But that’s about it. By law, if a rider claims their animal is a service animal, we have to take their word for it.
The operator will intervene, however, if the animal is behaving aggressively or makes a mess on board.
It’s no secret that some people abuse this policy, but unfortunately there’s not much we can do about it.
All that said, many riders legitimately need and use service animals to help them get around—and it may not always be obvious that an animal is a service animal.
If you have a concern about an animal on board, please tell the operator or contact Customer Service.