When it makes its debut next year, Hop Fastpass™ will change the way many of us ride transit. It will be a convenient option for lots of riders, allowing them to pay their way toward a daily or monthly pass, protect their balance even if they lose their card, and automatically reload funds so they’re never stuck without fare. But rest assured, you can always pay with cash, too.
We’re introducing Hop Fastpass as another option for TriMet, C-TRAN and Portland Streetcar riders — one that many have been dreaming of for years. (Electronic fare systems have been hugely successful in leading transit cities around the world.)
We’ve designed Hop Fastpass to be inclusive and accessible, but you don’t have to use it. You’ll still be able to pay with cash or purchase fares at ticket vending machines or on board buses, just like today. We want to make this clear, especially after seeing some inaccurate information floating around lately.
We do have programs to benefit low-income riders
The benefits of affordable transit are undeniable, and we’re on board. We lowered the cost of Youth fares to $1.25 back in 2014, which helps make transit more affordable for students and low-income families. We also have $1.5 million dedicated to two programs that provide free or reduced-cost fares to non-profits and community-based organizations that serve low-income individuals and families. These groups are then able to offer fares as part of a suite of services for their clients.
For the many low-income families and individuals who ride frequently, Hop Fastpass offers a great advantage over paper tickets: the pay-as-you-go pass. This allows riders to pay towards a 1-Month Pass in increments as small as $5 – once they’ve paid the equivalent of a monthly pass, the rest of the rides are free that month. This eliminates the upfront cost of a pass while making its significant discount more accessible.
We’re (really) expanding our retail network
Right now, riders can purchase fare from about 130 retailers throughout the service area; with Hop Fastpass, there will be about 500 fare outlets. In the future, Hop Fastpass fare can also be loaded online, using a smartphone app, by phone and at our ticket offices.
And remember: You can always pay fare in cash on buses and at MAX stations.
Each rider needs their own card, but one person can manage multiple accounts
Lots of riders travel in groups, like families or classes, which is why Hop Fastpass will allow one rider to manage multiple accounts. Each rider age 7 and older will need their own card to use Hop Fastpass (just like each needs separate fare today).
Plus, there’s a big benefit to using individual cards: It will allow us to offer pay-as-you-go passes. Pay for two 2½-Hour Tickets in a day and ride free until the end of service; pay the equivalent of a monthly pass in one month and ride free until the next month. This extends the value of passes to more riders, without the upfront cost.
To kick things off, we’ll be giving out about 200,000 free cards, many of which will be available to low-income riders. Otherwise there will be a one-time $3 charge for a new Hop Fastpass card, which is designed to last for up to 10 years. The low card fee (which, when taking advantage of balance protection available with a Hop Fastpass card, is less than the cost of losing a single 1-Day Pass) will help us maintain a wide-reaching and convenient retail network.
You’ll know when you’re running low
The theme of Hop Fastpass is convenience, and that means not having to worry about your account balance. The easiest thing to do is set it and forget it — register your account and activate automatic reloading, so you’re never stuck without fare. But even if you don’t do this, you can always check your balance online, using the app or by phone. And if your balance is running low, you’ll get an alert when you tap on board. And if you don’t have money on your Hop Fastpass card, you can always pay with cash on the bus or at the train station.
Your personal information remains private
Hop Fastpass users’ credit or debit card information will be assigned secure, randomly generated alphanumeric tokens. Cybersource, owned by Visa, will handle all the payment processing for Hop Fastpass and will marry the digital tokens with the corresponding credit or debit card numbers.
Your personal information is safe, too — in fact, we’ll allow you to register your Hop Fastpass account using a four-digit security PIN that you create. We’ll tally the taps on your card to make sure you’re charged the correct fare and to cap your fares once you’ve paid the equivalent of a daily or monthly pass.
We want to know what you think
We know our riders want an electronic fare system, and we want Hop Fastpass to work for as many people as possible. We’ve welcomed public input every step of the way, and we’ll continue to share our progress and listen to riders before, during and after the system makes its debut.