Asking you to avoid MAX for two weeks wasn’t easy. More than 100,000 rides are taken on a typical day — that’s a lot of people we hoped would consider taking the bus, biking, carpooling or working from home instead.
It’s the kind of thing we’d only do if we really had to — and for First Avenue, this was the case. We needed to replace critical sections of track and switches that had been in service since MAX opened in 1986, and the best way to do it was all at once. Unfortunately, that meant trains would have to be detoured around the project, adding pressure on everyone. Beyond the construction itself, we needed to communicate some complicated service messages to riders; in turn, many of you had to alter your commute and plan extra time.
We asked a lot but what you showed us was even more. The patience and cooperation you displayed was truly remarkable and deeply appreciated, and helped make a daunting project go even smoother than we hoped. Now we’re back and we’re better, and on track toward providing more reliable service.