Author Archives: TriMet Staff

5 holiday safety tips for TriMet riders

MAX Red Line and ridersWhile Transit Police officers ramp up their missions during the holiday season to help keep you safe, there are also steps you can take to protect yourself and your belongings when you’re out and about on TriMet:

  1. Pay attention to your belongings. This is especially important when a bus or train is getting ready to leave a stop or station. Thieves may try to snatch items just as the doors are about to close.
  1. Keep your purse, backpack, bag and shopping bags close. Don’t set them down on another seat or a bench. (And hey, that’s just good TriMetiquette, anyway!)
  1. Keep your phone and other devices hidden. When listening to music, put your phone in a pocket or a bag that’s under your control.
  1. When it’s dark out, stand near others in well-lit areas. Move toward the bus stop pole as the bus is approaching or toward the train as it arrives at the station.
  1. Parking at a Park & Ride? Store your belongings out of sight. Put your stuff in the trunk or use a cargo cover in the back of your car. Thieves are on the lookout for quick “smash-and-grab” opportunities.

 Here’s to a fun and safe holiday season for you and yours!

 

 

December 3rd is International Day of Persons With Disabilities

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You probably didn’t know it, but today is International Day of Persons With Disabilities. The day was established in 1992 by the United Nations to highlight the importance of inclusiveness and accessibility in our society and development.

This year’s theme focuses on the opportunities for technology to improve the lives of the more than 1 billion people who live with some form of a disability. (That’s about 15% of the world’s population!)

When we design products, buildings, cities and vehicles in a way that is accessible and inclusive, it can make a huge difference to someone with a physical or mental disability. But it’s really much bigger than that: Accessibility makes the world a better place for everyone.

Anything you can do to improve accessibility is a benefit to all users.

According to the UN, “Evidence shows that when barriers to their inclusion are removed and persons with disabilities are empowered to participate fully in societal life, their entire community benefits.”

That’s certainly true for transportation. If you can get around, you have an opportunity to fully participate in your community.

And when it comes to building an accessible transit system, TriMet is fortunate to have the guidance of the Committee on Accessible Transportation (or “CAT,” for short). The CAT is a 15-member citizen committee that advises the TriMet board and staff on plans, policies and programs with the goal of improving access to transit services.

“Anything you can do to improve accessibility is a benefit to all users,” says Jan Campbell, the committee’s chairperson.

“When you hear the next stop being announced on the bus, or you see a family use the boarding ramp—these are features that were designed to help people with disabilities get around,” Jan adds. “But in the end, they make transit easier for all riders.”

TriMet service is a lifeline for many of us who can’t drive due to our age or a disability. Each year, 12 million rides are taken by seniors and people with disabilities who would otherwise have few options for transportation.

“That’s what’s good about TriMet,” says Jan. “We really do have one of the best transit systems here, and we have put a lot of effort into making it totally accessible for everybody.”

In partnership with the World Affairs Council, TriMet has recently hosted visitors from Canada, Turkmenistan, Egypt and Korea who wanted to learn about the accessibility of the Portland area’s transit system.

Here are a few of the accessibility features on TriMet that you might use every day:

  • Buses, MAX trains and streetcars have ramps that extend for easier boarding if you need it, and most buses can “kneel,” lowering the first step closer to the curb. Just ask the operator.
  • All vehicles have priority seating areas inside by the door for seniors and riders with limited mobility, plus space for mobility devices.
  • At MAX, WES and Streetcar stations, there are textured tiles along the length of the boarding platform to warn you when you’re near the platform edge. You can feel these tiles with your feet or a cane.
  • Many bus stops and MAX stations have digital displays that show you when the next bus or train is expected to arrive. At some stations, including those on the Portland Transit Mall, you can also hear an audio announcement of the next arrivals by pushing a button.
  • MAX trains and buses announce their line name and destination over an external speaker system as they pull up to a stop. Inside, major stops and transfer points are announced over the speaker system and displayed on a reader board.
  • For riders who have a physical or mental impairment that prevents them from riding regular buses or trains independently, TriMet’s LIFT paratransit service can help keep them moving.

Learn more about accessibility features on TriMet

Learn more about the International Day of Persons With Disabilities

Take TriMet to holiday tree lighting events

Pioneer Courthouse Square TreelightingLet us help you get in the holiday spirit—take a bus or hop on the MAX to these accessible tree lighting events in the greater Portland area!

Portland: Celebrate 30 years of lighting the 75-foot tree in Pioneer Courthouse Square. The event runs from 5:30 p.m. to 6:30 p.m. on Friday, November 28th.

Lake Oswego: The tree lighting events at Bigelow Plaza and Millennium Plaza Park take place on Friday, November 28th at 5:30 p.m.

Gresham: Take part in the Spirit of Christmas on Saturday, November 29th, at the Arts Plaza. The lighting of the 60-foot Ponderosa pine tree will begin at 5 p.m.

Hillsboro: The annual tree lighting ceremony begins at 5:30 p.m. on November 29th at the Tom Hughes Civic Center Plaza.

Cornelius: Join the annual tree lighting ceremony at Veteran’s Memorial Park on December 5th. The event begins at 6 p.m.

Tualatin: Head to the Lake at the Tualatin Commons on December 5th for the city’s tree lighting ceremony. The countdown to tree lighting and Santa’s arrival starts at 6 p.m.

Tigard: On December 5th head over to Liberty Park for the Holiday Tree Lighting and Santa’s arrival! The event runs from 7 to 9 p.m.

Beaverton: The 11th annual tree lighting ceremony takes place December 5th at 7 p.m. at City Park (across from the City Library).

Sherwood: Catch the tree lighting event on December 6th during the city’s Winter Festival. The lighting ceremony takes place in Cannery Square Plaza after 4 p.m.

Milwaukie: The Tree Lighting Ceremony is set for December 6th—the lighting event follows the Milwaukie Umbrella Parade and should begin around 4:45 p.m. at City Hall.

Fairview: Join the city’s eighth annual tree lighting on December 6th at 6 p.m. The event takes place at Fairview City Hall and Community Park.

Oregon City: The annual tree lighting event downtown begins at 5 p.m. on December 6th. Following the lighting ceremony is the opportunity to sit and take your picture with Santa!

Avoid the hassle of traffic and parking and allow us to get you to the festivities—plan your trip at trimet.org.

I’m running the entire MAX Blue Line in a “TriMet Ultramarathon”

Steven Wong

Steven Wong

My name is Steven Wong and I’m on a mission.

In 2013, I ran 26 races before my very first marathon, the 2013 Portland Marathon. This year, 2014, has been a Marathon of Marathons where I completed nothing but half marathons, full marathons, and one ultra marathon.

Before the end of this year on December 1st, 2014, I will be running the entire MAX Blue Line from Hillsboro to Gresham, to inspire the human race and to celebrate TriMet’s 45th birthday!

I want to change [the tragedies in my life] into a motivational story to inspire people to keep moving forward, keep turning the pages of their stories, and keep chasing their dreams.

My life is filled with unfortunate events that have made it so painful in so many ways. I want to take all the tragedies in my life and change them into something inspirational. I want to change it into a motivational story to inspire people to keep moving forward, keep turning the pages of their stories, and keep chasing their dreams.

TriMet Ultramarathon

The MAX Blue Line is 32.7 miles long, stretching across four different towns (Hillsboro, Beaverton, Portland, and Gresham). I will be taking the sidewalk and side roads to meet up with my Support Team at each of the 47 stops along the way. Please spread the word of my journey and tell others about this marvel of a milestone! You can follow my progress on Monday on Facebook, Twitter and Instagram.

What: Steven Wong’s TriMet Ultramarathon
When: Monday, December 1st, 2014 — start time is 7 a.m.
Where: All 47 stops along the entire MAX Blue Line

TriMet Tickets app users: Be sure to recall tickets before switching phones

blog phoneAre you using the TriMet Tickets app? Plan to purchase a new phone this holiday season? Make sure to recall your tickets from your old phone to your online account first, so you don’t accidentally lose any tickets.

Your tickets are stored on your phone (which makes it possible to use them without an Internet connection), so you’ll need to transfer your tickets from your phone onto your online account before shutting off the network connection to your old phone. Here’s how to recall your tickets:

  1. When your old device is still connected to the network, login to your TriMet Tickets online account.
  2. Go to the “My Account” tab, then to “My Tickets” and click the “Recall Tickets” button.
  3. On your old device, go to the “My Tickets” tab and refresh. You should see your tickets moved.
  4. When you get your new phone, open up your TriMet Tickets app and sign in.
  5. Go to the “My Tickets” tab and refresh to download your tickets.

Note: We recently added the ability to recall or move active multi-day tickets—such as 7-Day, 14-Day and 30-Day tickets—from your phone to your account and back again. (In the past, only unused tickets could be moved.) Active tickets can be transferred to your account and back to the phone one time.

If you experience any problems during your upgrade, please contact the TriMet Tickets Help Desk at mobiletickethelp@trimet.org. We’re here to help!

MAX Day 2014

This is a guest post by Aidan, age 11.

My name is Aidan and I am in 5th grade. On October 30th, 2014, I had the day off from school.

I set the alarm for 5 A.M. so that I could achieve my goal. My goal on “MAX Day” was to ride the 4 TriMet MAX lines past or even to all 87 MAX stations. I also planned to ride both WES and both Portland Streetcar lines. I video taped it and made a summary video that I posted on YouTube. Check it out!

I came up with the idea of MAX Day when I enjoyed my ride from my house to the zoo when I was young (age 6). Soon I decided that I could ride the MAX to every stop on the system, and then one day I did! When I was 8, I did my first MAX day ever, but I did not ride WES or the Streetcar line at the time. Since then I have completed three more MAX days, one when I was 9 and twice in 2014 (at ages 10 and 11) which included riding WES and Portland Streetcar!

On the morning of MAX Day, my Dad and I took off on our 14-hour adventure!

I started at a Line 99 bus stop and made my way to Milwaukie, where I caught a Line 31 bus and took it to Clackamas Town Center, where there I took MAX trains! I rode the trains in the sequence of Green, Blue, Red, Yellow, NS Line Streetcar, CL Line Streetcar, NS Line Streetcar, Blue, Line 76, SMART, WES, Blue, and 99.

The people at TriMet were really nice and gave me a tour at Ruby Junction Rail Yard, so I could learn more about MAX trains.

 

 

Ask TriMet: Are pets allowed on board?

With all the buzz about dogs on transit in the news today, here’s a quick refresher on our pet policy.

Jailbreak

Pets are allowed on board buses and trains, but only in an enclosed carrier. Service animals are allowed on a leash.

First off, pets are allowed on board buses and trains, but only in an enclosed carrier.

Service animals (those trained to help people with mental or physical disabilities) are allowed on a leash, but Fido must remain under the owner’s control and behave appropriately.

How do we know for sure that it’s really a service animal? We don’t. The operator can ask, “Is that a service animal?” and “What service is your animal trained to perform?” But that’s about it. By law, if a rider claims their animal is a service animal, we have to take their word for it.

The operator will intervene, however, if the animal is behaving aggressively or makes a mess on board.

It’s no secret that some people abuse this policy, but unfortunately there’s not much we can do about it.

All that said, many riders legitimately need and use service animals to help them get around—and it may not always be obvious that an animal is a service animal.

If you have a concern about an animal on board, please tell the operator or contact Customer Service.

Photo: Quinn Dombrowski