Category Archives: Behind the Scenes

Hop Fastpass Will Change the Way You Pay Fare — If You Want It To

When it makes its debut next year, Hop Fastpass™ will change the way many of us ride transit. It will be a convenient option for lots of riders, allowing them to pay their way toward a daily or monthly pass, protect their balance even if they lose their card, and automatically reload funds so they’re never stuck without fare. But rest assured, you can always pay with cash, too.

We’re introducing Hop Fastpass as another option for TriMet, C-TRAN and Portland Streetcar riders — one that many have been dreaming of for years. (Electronic fare systems have been hugely successful in leading transit cities around the world.)

We’ve designed Hop Fastpass to be inclusive and accessible, but you don’t have to use it. You’ll still be able to pay with cash or purchase fares at ticket vending machines or on board buses, just like today. We want to make this clear, especially after seeing some inaccurate information floating around lately.

We do have programs to benefit low-income riders

The benefits of affordable transit are undeniable, and we’re on board. We lowered the cost of Youth fares to $1.25 back in 2014, which helps make transit more affordable for students and low-income families.  We also have $1.5 million dedicated to two programs that provide free or reduced-cost fares to non-profits and community-based organizations that serve low-income individuals and families. These groups are then able to offer fares as part of a suite of services for their clients.

For the many low-income families and individuals who ride frequently, Hop Fastpass offers a great advantage over paper tickets: the pay-as-you-go pass. This allows riders to pay towards a 1-Month Pass in increments as small as $5 – once they’ve paid the equivalent of a monthly pass, the rest of the rides are free that month. This eliminates the upfront cost of a pass while making its significant discount more accessible.

We’re (really) expanding our retail network

Right now, riders can purchase fare from about 130 retailers throughout the service area; with Hop Fastpass, there will be about 500 fare outlets. In the future, Hop Fastpass fare can also be loaded online, using a smartphone app, by phone and at our ticket offices.

And remember: You can always pay fare in cash on buses and at MAX stations.

Each rider needs their own card, but one person can manage multiple accounts

Lots of riders travel in groups, like families or classes, which is why Hop Fastpass will allow one rider to manage multiple accounts. Each rider age 7 and older will need their own card to use Hop Fastpass (just like each needs separate fare today).

Plus, there’s a big benefit to using individual cards: It will allow us to offer pay-as-you-go passes. Pay for two 2½-Hour Tickets in a day and ride free until the end of service; pay the equivalent of a monthly pass in one month and ride free until the next month. This extends the value of passes to more riders, without the upfront cost.

To kick things off, we’ll be giving out about 200,000 free cards, many of which will be available to low-income riders. Otherwise there will be a one-time $3 charge for a new Hop Fastpass card, which is designed to last for up to 10 years. The low card fee (which, when taking advantage of balance protection available with a Hop Fastpass card, is less than the cost of losing a single 1-Day Pass) will help us maintain a wide-reaching and convenient retail network.

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You’ll know when you’re running low

The theme of Hop Fastpass is convenience, and that means not having to worry about your account balance. The easiest thing to do is set it and forget it — register your account and activate automatic reloading, so you’re never stuck without fare. But even if you don’t do this, you can always check your balance online, using the app or by phone. And if your balance is running low, you’ll get an alert when you tap on board. And if you don’t have money on your Hop Fastpass card, you can always pay with cash on the bus or at the train station.

Your personal information remains private

Hop Fastpass users’ credit or debit card information will be assigned secure, randomly generated alphanumeric tokens. Cybersource, owned by Visa, will handle all the payment processing for Hop Fastpass and will marry the digital tokens with the corresponding credit or debit card numbers.

Your personal information is safe, too — in fact, we’ll allow you to register your Hop Fastpass account using a four-digit security PIN that you create. We’ll tally the taps on your card to make sure you’re charged the correct fare and to cap your fares once you’ve paid the equivalent of a daily or monthly pass.

We want to know what you think

We know our riders want an electronic fare system, and we want Hop Fastpass to work for as many people as possible. We’ve welcomed public input every step of the way, and we’ll continue to share our progress and listen to riders before, during and after the system makes its debut.

Send us a note or sign up for email updates about Hop Fastpass (especially if you’re interested in the chance to become a beta tester) or to learn about upcoming public meetings and hearings.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Making MAX better will take work, time and patience

The oldest section of the MAX Light Rail system has been providing service to TriMet riders for 30 years — and it’s showing its age. So we’re tackling important necessary updates and improvements that will create better — and more reliable — service.

Improving on-time performance

In the past few years, riders have seen MAX delays and disruptions climb. Some of those delays are because of mechanical issues with sections of track called switches, problems with the electronics that operate signals and other complications with elements of the MAX system. As part of our concentrated efforts to improve MAX on-time performance, we will be replacing and upgrading some trackway materials and elements. In addition to making the system more reliable, many of the improvements will allow us to remove precautionary orders where trains run slower in specific areas.

A system well traveled

Before we take a look forward, let’s take a look back. The first section of the MAX system opened on September 5, 1986. Since then:

  • 666.4 million trips have been taken on MAX
  • 73.9 million miles have been traveled by MAX
  • 367,000 miles, on average, are traveled each month by all MAX trains combined
  • 13,000 miles, on average, are traveled each weekday by all MAX trains combined

It is a system well traveled and now it’s time for targeted major replacements and upgrades.

max-improvement-slide (5 of 7)

Taking MAX into the future

The MAX system is made up of track, switches, overhead catenary (power wire) system, traction power substations, signals and communication systems. Upcoming replacements and upgrades will touch all of them. With MAX trains running about 22 ½ hours a day, it is not possible to do all the work necessary in 1½-hour segments. So our focus is to be strategic and lessen the affect on our riders as much as possible. But the projects will affect you and require your patience, understanding and involvement, possibly even altering how and when you ride. The improvements will lead to MAX disruptions — some service impacts may be a day, others a few weeks in duration.

Here’s a look at some of the major work being planned to make MAX better:

1st Ave MAX Improvements (May 8–21, 2016)

The 1st Ave MAX improvements combine three projects into one. Crews will replace switches — sections of track that allow trains to move from one set of tracks to another — on 1st Avenue near SW Morrison and near NW Couch. They’ll replace wooden ties and other elements under and next to those tracks with updated, longer-lasting materials. At the same time, crews will replace rail in the Skidmore Fountain area. Rails wear over time and this section along 1st Avenue is part of the original MAX alignment in use for three decades. The construction will make it necessary to adjust MAX service, including reducing the number of trains running on the system. We’ll be talking more in the coming weeks about how this will affect your MAX trips during the project.

Rose Quarter TC Improvements (Aug. 21–Sept. 3, 2016)

Later this year, work moves to another of the oldest sections of the MAX system — the Rose Quarter Transit Center area. We’ll be replacing switches as well as realigning the track just east of the transit center, which will require moving poles that hold up the overhead power wire and replacing the signal system, among other work. As with the 1st Ave MAX Improvements, MAX service will need to be adjusted during this project.

SW 11th Ave/Steel Bridge Improvements (2017)

Coming in 2017, we expect two more big projects. During one, crews will replace switches, install new rail and reconstruct the track bed at SW 11th Avenue in Downtown Portland, where the original MAX alignment ended. In a separate project, we expect to begin making improvements to switches, signals and the track across the Steel Bridge.

There are other projects in the works, such as:

  • A four-year replacement of overhead power contact wire from Cleveland Ave in Gresham to Lloyd Center.
  • Upgrade and repair platform areas at Gresham City Hall and Washington Park stations.
  • A multi-year effort to design and upgrade the oldest elevators on the MAX system.

We have an aging system and we have work to do to take MAX into the future. It won’t be easy and we’ll be asking for your patience and understanding during the projects, but the projects will improve the system and your ride.

What we’ve already accomplished

Our Maintenance of Way crews are always busy performing maintenance and improvement projects. Here’s a few recent projects completed:

Doug Kelsey

Doug Kelsey

As chief operating officer, I oversee our transportation, maintenance and information technology divisions. Outside of work, I enjoy spending time with family and being active outdoors, especially cycling. I'm a huge basketball fan, and I'm proud to be a co-founder of one of Canada's largest high school tournaments.

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How It Works: Tilikum Crossing Art Lights

By now you’ve seen how Tilikum Crossing, Bridge of the People, lights up the night — but how exactly do those lights work?

There are 178 LED lights aesthetically placed on 40 bridge cables, the four transmission towers above and below the deck, and on the Sonic Dish artwork along the Eastside Esplanade and future Willamette Greenway at the ends of the bridge.

Monitors from the U.S. Geological Survey and the National Oceanic and Atmospheric Administration, located in the water near the Morrison Bridge, collect data from the Willamette River. A program developed by digital artist Morgan Barnard translates the data into a colorful and aesthetic display.

(Video: December 2014 Testing)

The temperature of the river controls the color of the lights. Warmer river conditions will display warmer colors, like orange and yellow, while cooler temperatures will display cool colors, like green and blue.

Tilikum Crossing in September (Photo Courtesy: Victor von Salza)
Tilikum Crossing in September (Photo Courtesy: Victor von Salza)
Flickr
Tilikum Crossing in November (Photo Courtesy: Sky Schemer)

Notice how the lights seem to dance across Tilikum Crossing? That’s controlled by the tide. When the tide is coming in, the lights move towards the center of the bridge. As the tide goes out, the lights move towards the ends of the bridge. Additionally, the tide levels affect the speed of the lights. When the tide is higher or lower, the lights move faster. At midpoint, the lights move slowly.

Video Credit: Mike Warner

The speed of the river controls how quickly the colors change. If the river is moving fast, the colors will appear to move and cycle through quicker.

The river’s height affects the contrast in the lights. The higher the river, the more contrasted the colors appear, which affects the pattern and movement of the lights. This change varies with the season, so in the summer (when the river levels are pretty static) the bridge color will appear even and bright. In the spring, when the water tends to move more, the bridge colors will appear more fluid.

While a lot of scientific data is gathered to create this aesthetic light display, the bridge lights aren’t meant to serve as a weather tool. The artists, the late Anna Valentina Murch and Douglas Hollis, wanted these lights to represent a dialogue between the Willamette River and Tilikum Crossing — quite a poetic way to look at the lights, don’t you think?

Learn more about Tilikum Crossing, Bridge of the People

Learn more about our Public Art Program

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

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First batch of new buses take to the streets

3500 buses (4 of 7)

For the fifth year in a row, we’re getting new buses for our riders—making your trips more comfortable, safe and reliable. As part of our ongoing bus replacement program, we’re adding 77 new diesel-powered buses to our fleet over the next several months! (Cue the cartwheels and back flips.)

You might see one of these new 3500-series buses — 10 of them will be on city streets this week. In the next few months, five more buses will arrive every week from the Gillig factory in Hayward, Calif., as we gradually place them into service.

Once we receive them from the factory, it can take up to a month to get a bus road-ready. We need to install fare boxes, exterior mirrors and radio systems, check the engine and air systems, perform road tests, and get licenses and paperwork approved by DMV.

All 77 are expected to be rolling throughout the metro area by the end of May. They join the 249 other “new” buses we’ve put on the streets since 2012.

Outside of being shiny and new, you won’t notice any big differences compared to the buses we’ve purchased the past few years. Like their recent predecessors, they’ll all have air conditioning, automatic stop announcements, an upgraded dispatch system for improved customer information, easy-to-clean vinyl seats, anti-microbial interior surfaces and low floors (which makes it easier to board). In fact, all of our regular-service buses will have low floors by the end of 2017!

The new buses cost about $470,000 each. Most of them will be housed at the Center Street Garage in SE Portland.

Younger fleet

We began our bus replacement program in 2012. By summer, we’ll have 326 newer buses on the road. About two years ago, the average age of TriMet’s fleet was 12 years. Once all the 3500s are in the regular rotation this spring, we’ll be very close to the industry average of eight years (Woohoo!).

Some buses in our fleet, such as the series 2200, 2100 and 2000s, have been running since President Clinton’s first term. They’ll stick around a short while longer for backup.

What’s next

We’re not done upgrading our bus fleet. We plan to acquire 50 more in fiscal year 2017, 57 the next year and 70 the year after that. It’s part of our commitment to bring more service to you — and make sure you get to your destination safely and comfortably.

Want to drive a bus? We’re hiring bus operators!

Andrew Longeteig

Andrew Longeteig

I’m TriMet’s Communications Coordinator. I share what’s happening at the agency with the media and general public. When I’m not working, I’ll either be watching the Blazers or at a rock concert.

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Parking and riding? Four tips to prevent car break-ins

No one likes to walk up to their car and see their window busted out and belongings gone.

Car break-ins are crimes of opportunity. Just the other day, I was walking through a parking lot with some fellow Transit Police officers and spotted a purse sitting in plain view on the back seat of a Honda Civic.

Whether using a Park & Ride, parking at your office lot or just parked on the street outside your house, take these few simple precautions to not become a victim.

Don’t give them the opportunity

Thieves will make a split-second decision to break into a vehicle. If they see something of value through the window, that’s an opportunity. Do not leave valuable items — purses, computers, phones, shopping bags — visible in your car. Better yet, leave them at home or take them with you when you go.

Leave it “showroom” clean

Even the small stuff like chargers and ear buds give thieves cause to think there may be a mobile phone, GPS or other electronics inside. Sunglasses and spare change might not seem like much to you, but for those doing “smash and grabs” it can add up. Tuck it all away and leave your car “showroom” clean — just like it came from a dealership

Stow before you go

If you absolutely have to leave items in the car, stow them in the trunk, under the cargo cover or in the console before you go. Even tuck that charger away before you reach your destination. You never know who might be watching what you’re doing after you park.

Lock it

An unlocked car is an invitation, not just to take the stuff inside but to steal the car itself. Don’t make it easy for thieves. Check to make sure it is locked before you walk away, whether you test the door handle(s) or hit the lock button until the horn beeps.

Taking these simple steps can keep you from becoming a victim. If you happen to see someone hanging around a Park & Ride or spot an item left on a platform, say something — Call 9-1-1 or alert a TriMet employee.

And, please remember, whether you use a Park & Ride, catch the train in your neighborhood or are just walking along a city street, be aware and be safe. Take just a moment before crossing train tracks or the street to look up, look around and make sure it is safe to cross.

Christina Hansen-Tuma

Christina Hansen-Tuma

I’m Officer Christina Hansen-Tuma with the Transit Police Division. Working in transit, I get to meet different people across the metro area and help make TriMet a system that my grandmother would enjoy riding. When I’m not on the job, I’m busy spending time with my kids and running in marathons!

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5 tips for a happy—and safe—holiday season

The holidays are a time of wonder and goodwill, and for the men and women of the Transit Police Division, a time to step up our patrols on the TriMet system. In an effort to keep the Grinch at bay, we need your help to make sure your belongings (and those holiday purchases) make it home with you.

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Lt. Rachel Andrew chats with a rider on how to travel safely this holiday season.

So far this month, we’ve noticed a good thing—riders being more courteous to each other. This is something we hope to see year round! But please don’t get complacent—thieves will strike when you least expect it.

Here are the top five tips to make sure you have a happy and safe holiday season:

  1. Pay attention to your belongings.

Too often we see someone hang up their bike on MAX and then go sit down with their back to it. A thief could make off with your bike and you wouldn’t notice! So far, two-thirds of reported thefts this year were items left behind or lost and never turned in to Lost & Found, so please keep track of your things.

  1. Pay attention to your surroundings.

We can all get so caught up in our phones or devices that might not notice someone watching us. Look up every so often to see who is around you and trust your instincts. When you hear, “Doors are closing, please hang on,” on MAX, make sure to hang on to your phone and other items. Thieves often look for opportunities to snatch-and-run as vehicles are about to leave a stop.

  1. Don’t leave valuables in your car at Park & Rides.

Leaving items, especially valuables, in plain view in your parked car is an invitation to thieves. If you must leave packages or other things in your car, make sure they are out of sight or locked in a trunk. If a thief walks by and doesn’t see anything worth breaking a window for, they’ll likely move on.

  1. See something. Say something.

If you see something suspicious, please say something. Tell your operator or call 9-1-1 immediately—we’ll decide what’s important. You never know, your call could prevent a crime.

  1. Look and listen when crossing tracks and streets.

Please listen for approaching trains and look both ways when crossing tracks. Take your time and don’t run across—a few seconds could save your life.

All year round, Transit Police officers patrol the system, hopping on trains and buses, and interacting with riders at stations and transit centers. During the holidays, we increase our missions to keep those looking to spoil the season from targeting you and your stuff.

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Happy holidays from the Transit Police Division!
Christina Hansen-Tuma

Christina Hansen-Tuma

I’m Officer Christina Hansen-Tuma with the Transit Police Division. Working in transit, I get to meet different people across the metro area and help make TriMet a system that my grandmother would enjoy riding. When I’m not on the job, I’m busy spending time with my kids and running in marathons!

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“Santa Bob” steps down from his sleigh

Our very own “Santa Bob” has delighted riders for nearly 30 years as he maneuvered his sleigh—er—bus through the streets of Hillsboro, Beaverton and Portland. But before this holiday season begins, Santa Bob, aka Bob Foster, will be turning in the reins of his Line 88 bus.

“Santa Bob” retires

After 34 years of operating a TriMet bus, Bob is retiring. A few years into his job behind the wheel, Bob, who resembles the jolly old elf, began moonlighting as Santa for TriMet employees and families across the Portland metro area. TriMet riders also enjoyed their brush with Santa!

“Sometimes kids will say to their parents, ‘Look it’s Santa!’” says Bob. “That’s a tremendous responsibility, because you’re a walking billboard.”

With Bob retiring, will this be the year without a TriMet Santa?!? Kids of all ages: never fear, it’s a TriMet “Santa Exchange”!

Santa Mark takes the reins!

Santa Bob is handing the reins of his 40-foot diesel powered “sleigh” to Santa Mark. Mark Larson has been a TriMet bus operator for 25 years. For the last two to three years, some riders on the lines 54 and 56 that travel through Beaverton, Tigard and Portland, have been doing a double-take due to Mark’s resemblance to St. Nick.

“I get quite a few comments ranging from, ‘You look like Santa,’ ‘Have you ever thought about playing Santa?’ ‘Mom, he looks like Santa! I told you he was real!'” says Mark.

Santa Mark (left) is ready to take the reins from Santa Bob (right), whose last day on the job is November 20.

What does it take to be a TriMet Santa?

Being a TriMet Santa takes driving skill, great customer service, a Santa-like appearance and a degree in SantaClausology. Both men have attended the International University of Santa Claus.  Santa Mark has his Bachelor of SantaClausology; Santa Bob has his Master of SantaClausology and is working on a Doctorate.

Santa Mark knows he has some big boots to fill.

“I never wanted to replace Santa Bob—in fact, you can’t replace him!” says Mark.  “As to taking over as TriMet’s Santa? All I can say is HO, HO. HO. Who needs a ride?”

Follow Santa Bob on Facebook, and check out Santa Mark’s website.

Roberta Altstadt

Roberta Altstadt

I’m TriMet’s public information officer. I communicate with the news media on all TriMet-related topics. When I’m not busy working, I like learning new skills, gardening, and going for walks with my sweet three-legged dog, Ernie.

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