Category Archives: Behind the Scenes

Leave Something Behind? Check Lost & Found

If you ever forget something on a bus or train, don’t despair. Found items are constantly being turned in to our Lost & Found department, and there’s a good chance we’ve got what you’re looking for.

Last year, we processed 24,000 (!) lost items. Here’s what we saw most often:

  1. Phones
  2. Wallets
  3. ID cards
  4. Bags
  5. Hats
  6. Bicycles
  7. Keys
  8. Personal items/mementos
  9. Umbrellas
  10. Backpacks

Everything we find is sent to our headquarters on SE 17th Avenue, where Lost & Found staff sorts and tags items. Claimed items are held for at least 14 days, though we’re happy to work with you if you need more time. Unclaimed items are eventually donated to charity (or destroyed if they contain personal information).

We’re still hanging on to this Portland Traction Co. student pass from 1948. (If you recognize the owner, let us know!)

Even though keeping track of your stuff is common sense, we know it’s not always easy. (Especially in the winter, when just your layers can be a handful!) So if you think you left something on one of our buses or trains, give us a call at 503-238-RIDE (7433) or report it online. We’d love to reunite you with your stuff.

Tia York

Tia York

I’m a Public Information Officer for TriMet. I’m here to help you understand our system, its people and how we all work together to make this place the best it can be. There was a time when I only took transit during emergencies, but the Orange Line changed everything. I hopped aboard one of the first trains to Milwaukie and never looked back. Transit transforms, empowers and unites.

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Our New 3700-Series Buses Are Rolling out Now

Something about that new car smell gives you a sense of opportunity. And right now, many of our riders are getting that same feeling as we put dozens of new buses out on the streets. These are the Gillig 3700 series, and by the end of January, we will have 57 of these American-made machines in service.

Aside from the smoother, quieter ride that comes with advancements in technology (and that new car smell), you may not notice many differences between the 3700s and the 3600s. But if you’re a regular rider, you will eventually experience a big change: fewer rides in older buses, many of which have out-served their expected lifespan.

Do you know the average service life of a bus?

It’s 12 years, according to the Federal Transportation Administration. During that period, a TriMet bus will typically have:

  • At least one new engine installed
  • One transmission replacement, maybe more
  • Between  750,000 and 1 million miles!

The 3700s, along with the addition of 64 more new buses next year, will help bring the average age of our fleet to seven or eight years. We’ve already started retiring and decommissioning some of our oldest workhorses, many of which provided service for 15 or more years.

While new may be nice, the 3700s represent a lot more. They are a sign of the times, and of our commitment to more and better service. In the next few years, you’re going to see a lot more from us. We’re expanding and increasing frequency on our most popular routes, improving reliability in areas plagued by congestion and providing new service to meet our community’s growing and changing needs.

We’re also working to meet the needs of operators, who spend hours and over time, days, weeks, even months behind the bus’ 18-inch steering wheel. We worked with Gillig and other partners to make the operator area safer, easier to use, more ergonomic and more comfortable. There’s a new generation driver’s seat with a gel-foam pad, built-in bellows for lumbar support and air bellows for seat height adjustment.

Today’s buses still run on biodiesel, but the technology has changed. Our newest Gilligs use clean air diesel engines with built-in systems that remove many pollutants before they reach the air. (We’re taking our commitment to clean air even further next year, when we begin testing electric buses on Line 62.)

We are working to make transit better. Hop on board one of the 3700s and enjoy the ride!

Tia York

Tia York

I’m a Public Information Officer for TriMet. I’m here to help you understand our system, its people and how we all work together to make this place the best it can be. There was a time when I only took transit during emergencies, but the Orange Line changed everything. I hopped aboard one of the first trains to Milwaukie and never looked back. Transit transforms, empowers and unites.

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Driving a Bus Is Just One of This Operator’s Many Talents

Looking back on the last 41 years, you get the feeling there’s nothing bus driver Cindy Kassab can’t do — only things she hasn’t done yet.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Hollywood Transit Center: Looking to the future, remembering the past

Within a few years, the Hollywood Transit Center will look much different than it did on May 26, 2017. Our plans are coming together to honor those who lost their lives and those hurt that day, including the young women harassed by a man spewing hateful words.

Two tributes are currently planned. The first is a large commemorative plaque that will be placed at the Hollywood Transit Center permanently. After conferring with the families of those targeted in the May attack, we have commissioned designer John Laursen to create the tribute. The plaque will be 4 feet by 6 feet and made of porcelain enamel on steel. Descriptive text that honors the three men and two women will mix with images of the spontaneous memorial created by family, friends and strangers in the days that followed the attack. The art will be installed at the transit center by May 26, 2018.

The second tribute will be a mural reminiscent of the messages that filled the walls that line the ramp at the transit center. We’ve brought together a group of diverse artists, designers and community members who will select an artist (or a team of artists) to paint the walls using some of the original words that people wrote following the attack.

While the paint will last longer than the original chalk messages, this second tribute will be temporary, since over the coming years we have plans to redesign and redevelop the aging transit center. However, during that renovation, the plaque will be incorporated into a permanent memorial honoring the men and women at the center of our thoughts that day, as well as our community’s inspired reaction that renounced hate and embraced healing.

Learn more about the tributes and sign up for email updates

Roberta Altstadt

Roberta Altstadt

I’m TriMet’s public information officer. I communicate with the news media on all TriMet-related topics. When I’m not busy working, I like learning new skills, gardening, and going for walks with my sweet three-legged dog, Ernie.

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Check Out the Course at the 2017 Bus Roadeo

In retrospect, last year’s Roadeo was a walk in the park.

This time around, the competition featured new and additional challenges, like backing the 40-foot bus into an extremely tight space — twice. The course was harder and the stakes were higher, as this year’s top driver will get a trip to the national competition in Florida next May.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Congratulating the 2017 Operators of the Year

We honored the best of the best bus and MAX operators at the Operator of the Year ceremony in southeast Portland.

Celina K., Doug T. and Loyce R. were chosen from among the recipients of quarterly and monthly excellence awards handed out over the past year. This meant that each candidate had maintained an outstanding driving record, high levels of customer service, good attendance and the support of their peers.

Bus Operator of the Year

Celina K., left, is the 2017 Bus Operator of the Year

Celina K. began her career at TriMet in 2013. She’s now a lead operator, and she recently earned her fourth superior performance award (drivers receive these each time they drive for 1,960 hours without any preventable accidents, warnings, reprimands or suspensions). Celina’s riders have commended her for excellent service, professional attitude, kindness and her willingness to go out of her way to be helpful.

“I love people and I love driving,” said Celina. “I like that every day is different from the next, even if I am on the same route. There is always a new obstacle so it prompts you to stay alert for the unexpected.”

Celina lives in Gresham, and in her free time she enjoys fishing and accompanying her daughter to cheer competitions.

MAX Operator of the Year

Doug T., left, is the 2017 MAX Operator of the Year

Doug T. started driving TriMet buses 19 years ago. In 2001, he transferred to MAX. Among the accolades he’s received throughout his career are an impressive 27 Safe Driving awards from the National Safety Council, earned over many years with zero preventable accidents. He’s also received over a dozen Superior Performance awards and numerous commendations from the public.

Doug enjoys driving because of the riders — especially the kids who wave to him and signal to blow the horn. “I had a five-year-old on my Red Line train dressed as a rail conductor,” he recalled. “When we got to the airport I gave him a tour of my cab and let him honk the horn and ring the bell. The look on his face was priceless!”

When not at work, Doug likes golfing, going on walks, traveling the world and spending time with his wife, Luanne.

Mini-Run Operator of the Year

Loyce R. is the 2017 Mini-Run Operator of the Year

Mini-run, or part-time, operator Loyce R. began driving for TriMet five years ago. She has earned three Safe Driving Awards during her time behind the wheel (and she’s on her way to a fourth). She credits her career choice to her father-in-law, also a bus operator, who didn’t sugar-coat the work. According to Loyce, “He took me for a ride-along on the 72 line and asked, ‘Do you really want to do this?’”

Loyce admits that getting used to operating the bus was daunting, but now finds driving relaxing. She especially likes returning to lines she has previously driven and having passengers say they are glad she is back.

Loyce lives in Aloha, and loves golfing, fishing and game days with the family.

Congratulations to our 2017 Operators of the Year!

How We Wash MAX Trains At Night [VIDEO]

Every night, all 85 MAX trains are cleaned, washed and prepared to go into service by 4 a.m.

As supervisor Rick Taylor says, it takes a fine-tuned system and lots of training to get all this work done in such a short window of time. We’re thankful for the service workers who make it happen, night in and night out!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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