Category Archives: In the Community

TriMetiquette: You told us what makes you cringe on board

Back in February, we asked for feedback about which transit etiquette, or “TriMetiquette,” rules riders should follow. Well, the results are in!

After sorting through 1,071 responses of what bugs you while you ride, we’ve narrowed it down to three TriMetiquette sub-categories: Noise, Gross and Space.


About 45% of the responses mentioned annoyances involving noise. Two hundred and seventy-seven responses were about people talking too loud while on board (“Speakerphone is not for the bus!”), and about 207 replies referenced riders playing music or games too loudly on their personal devices.

“Turn your music down, we can all hear it coming from the headphones and it sounds awful. Keep your voice down during both face-to-face and phone conversations—if the phone connection is poor, call them later—we don’t want to listen to you yell into thin air.”


This sub-category covers a range of pet peeves including feet on seats and smoking (“People always ignore the non-smoking signs and smoke right next to passengers”) to odd smells (“Bathe, for the love of all that’s holy, and not in Axe.”) and offensive personal grooming habits (“No cleaning your ears or clipping your fingernails on the bus”).  Overall, 51% of the received feedback fell into this category—164 replies were specifically about feet and dirty shoes on seats.

“No feet on the seats! I think that feet on the seats in unclean, gross and it makes it difficult for other people who really need a seat (when the bus or train is full).”


Leading the way with a whopping 639 replies and 60% of the responses were frustrations about space. Riders really can’t stand seeing other riders take up more than one seat (“One butt, one seat”), stand too close for comfort (“Please do your best not to lean on your fellow passengers”), exit the bus from the front (“Remember, exiting by the front door keeps everyone waiting“), or hop on the train before letting others off.

“Stop blocking the door when people are trying to get off the MAX.  Stand back and let people exit before getting on.”

But the pet peeves don’t stop there—we also received plenty of feedback about practicing common courtesy, like giving up your seat to seniors, people with disabilities or others who could really use a seat, and covering your mouth when you cough or sneeze

We want you to have an enjoyable ride, but that can’t happen without your help! So, let’s be considerate to one another, use headphones while we ride, keep our belongings  on the floor and our feet off the seats!

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

More Posts

10 must-do events for the Ho-Ho-holidays!

It’s the most wonderful time of the year, so get into the holiday spirit without the hassle of traffic, parking and gas! Gather up your friends and family, purchase some 1-Day Passes and let us take you to these holiday events in the Portland-Metro area.

Santaland at Macy’s

November 28 – December 24
Stop by Macy’s in Downtown Portland and meet Santa! You’ll find him on Level A. Don’t forget to have your photo taken with Jolly Old Saint Nicholas, and check out the restored original monorail next to the train garden.

Zoo Lights at the Oregon Zoo.ZooLights at the Oregon Zoo

November 28 – January 4, 2015
You don’t want to miss the zoo’s annual winter festival. This year, experience a new train route through a never-before-seen light experience!

Holiday Ale Festival at Pioneer Courthouse Square

December 3 – 7, opens at 11 a.m.
Toast to the spirits of the season! The Holiday Ale Fest features more than 50 winter ales you won’t find in the supermarket. (Sorry! No one under the age of 21 is allowed to attend.)

America’s Largest Christmas Bazaar at the Expo Center

December 5 – 7, opens at 10 a.m.
Since 1982, the Christmas Bazaar has been considered both a holiday tradition and great place to shop for holiday gifts.

Christmas Ships Parade

December 5 – 20
This year marks the 60th anniversary of Portland’s Christmas Ships Parade on the Columbia and Willamette Rivers. The first run will begin at 7 p.m. on December 5th down North Portland Harbor on the inside of Hayden Island.

TGrottoFOLchapel1he Grotto’s Christmas Festival of Lights

November 28 – December 30
With over 500,000 lights, 150 choral performances, a petting zoo, carolers, puppet shows and hot chocolate, this special event is sure to be a holiday treat for the entire family.

Super Colossal Holiday Sale at the Oregon Convention Center

December 13 – 14, from 11 a.m. to 6 p.m.
More than 250 artists and crafters will be selling their handmade goods during this holiday shopping event. The first 150 shoppers will receive goodie bags on both days—don’t miss out!

Portland Menorah Lighting at Director Park

December 16 – December 23, 5:30 p.m.
Join Chabad of Oregon at Director Park for the annual Portland Menorah Lighting ceremonies. Take part in post-lighting dancing, latkes and apple sauce on December 16th.

The Lights on Peacock Lane

December 15 – December 31, 6 p.m. to 11 p.m. (except 12/24 and 12/31, runs to midnight)
Houses in this Southeast Portland neighborhood have been decorating for Christmas since the 1920s. Don’t miss this Rose City tradition—you’ll find Peacock Lane between SE Stark Street and SE Belmont Street, one block east of SE 39th Street.

Celebrate Kwanzaa at the North Portland Library

December 27, from 1 p.m. to 2 p.m.
Each day of Kwanzaa recognizes a different value or principle. On December 27, Ujima, the third day, highlights the value of collective work and responsibility.

Don’t miss these opportunities to get into the spirit of the season—we’ll take you there!

Plan your trip at

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

More Posts

3 ways to kick off the perfect Oregon summer

This is our city’s time to shine. Summer is Oregon’s reward to its citizens for all those gray months. And it’s catnip to tourists who you’ll no doubt be entertaining.

Here’s a breakdown of just a few of the must-dos in Downtown Portland as well as a long list of the lesser known goings-on inside and outside of Portland that shouldn’t be overlooked.


It’s called “Portland’s Living Room” for a reason. During the summer it’s rare to find the Square not teeming with music, flowers or food.

flicks on the bricksSome of our favorite events include:

Noon Tunes. Otherwise known as the perfect lunch hour. Enjoy free concerts every Tuesday and Thursday from July 15 to August 14.

Flicks on the Bricks is great way to spend an evening downtown. Come see the Square magically transformed into Portland’s largest outdoor movie theater! Live pre-movie entertainment begins at 7 p.m. every Friday from July 26 to August 16.

Yoshida’s Sand in the City. No time to go to the Coast? Then come to Portland’s biggest beach party. Sand in the City takes over the Square on July 18-20.

Finally, Festa Italiana brings Italy to Downtown Portland with lots of spirited entertainment and food from August 21 to 23.


Our area is known for its outdoor markets and every year they just keep getting bigger and better.

Farmers Market Here are three that can’t be beat:

Portland Saturday Market: A lot more than tie-dye and patchouli can be found at this downtown market which has become the largest outdoor arts and crafts market in operation with well over 200 booths. The food stalls and live music alone make the Saturday Market worth the visit. (Open Saturday and Sunday through December 24)

Portland Farmers Market: With eight locations all over Portland there are more than enough opportunities to see what foods you might fall in love with this summer. The most popular location is on the PSU campus at SW Park Avenue and SW Montgomery Street. There any Saturday you can visit over 130 booths of deliciousness. (Saturdays through December 20)

Beaverton Farmers Market: Open since 1998, Beaverton Farmers Market has been around even longer than Portland’s Farmers Market and it has just as many booths! (8 a.m. to 1:30 p.m., May to November)


Enjoy the mild temperatures and rainless days while you can!Transit to TrailsThe Portland metropolitan area has more than 10,000 acres of parks and natural areas. Here are some of our favorite trails from North Portland to Tualatin to Buxton and a lot of points in between that you can visit by taking TriMet.

Of course this is just a very short list of some of the top must-dos. Even though the Rose Festival is over there are more than enough events to keep you busy until September! So enjoy the summer and let TriMet help make your trips easier.

Your comprehensive list of summer events


Since her office moved, Sarah has a new perspective on her work commute

Sarah McCloskey
Sarah McCloskey

Until six months ago, my work commute between Beaverton and my office in Lake Oswego had consisted of driving a stretch of Hwy 217 during peak rush hour traffic each day. I tolerated the slow, bumper-to-bumper traffic in exchange for the convenience of driving my own car.

Since I started riding public transit, I’m more relaxed.

When I first learned that my firm would be relocating to Downtown Portland, I knew that I would need to make some major changes to my commute. If I were to continue driving to work, it would mean spending twice the time in rush hour traffic on two notoriously congested highways each day. I estimated that my monthly costs for driving and parking would amount to more than double the cost of a 1-Month Pass. Since I did not need the extra stress or expense of driving, the decision was simple: I would take public transit.

My new commute begins with a short ride on WES—now in its 5th year of service—to the Beaverton Transit Center. I enjoy comfortable seats, wide aisles, free Wifi and the friendly WES conductors. I also enjoy getting to know other regular riders that I see each day. After transferring to MAX, I have 25 minutes to get a jump on my morning email or catch up on news, books and crossword puzzles.

Since I started riding public transit, I’m more relaxed. I save money and I’m happy that I am doing my part to reduce carbon emissions and traffic congestion. When I began riding, I assumed I’d miss the convenience of driving, but, with frequent arrival times, a MAX stop right outside my office and no traffic jams, I’ve found it to be much more convenient than driving!

Sarah McCloskey is a marketing coordinator at Otak, Inc. She is a new TriMet rider and commutes from her home in Beaverton to her office in Downtown Portland.

Marisa Scheidegger

I'm TriMet's marketing communications coordinator. I write content for TriMet's web and social media, and customer-facing print materials. When I'm not working, I'm spending time with my husband and two incredibly bright and funny kids.

More Posts

For Katrina, her phone is her fare, and she couldn’t be happier

Why I Ride - Katrina
Whenever I tell people that I don’t have a driver’s license they’re always shocked. And when I tell them that prior to moving to Portland from Arizona, I didn’t have a car, they ask in horror, “How did you get around?” My answer: I took the bus, of course! I tell them my infamous work commute consisted of four miles of cycling, plus an hour-long bus ride.

Living in Portland is a transit-taker’s dream, and it’s a huge part of why I moved here…

Thankfully, I now live in a dense urban environment where I have a myriad of transit options. As someone who doesn’t drive, it’s not just a luxury to have access to frequent bus or train service, it’s a necessity. Living in Portland is a transit-taker’s dream, and it’s a huge part of why I moved here for graduate school three years ago.

Needless to say, when the TriMet Mobile Ticketing app was released, I literally jumped from my seat to start the download. I admit that I was a late adopter from my “dumb phone” to an iPhone, but I quickly made the transition into total digital reliance.

Since that day, the ticketing app has been the perfect addition to my transit repertoire, alongside PDX Bus and Transitive. I said goodbye to having to keep track of paper stubs and of how many tickets I had left before having to buy the next pack. Not at a grocery store or near a transit stop? Not a problem!

For me, the best thing about the app is that it’s basically foolproof. Buying tickets is easy because it remembers my card information, so even if I realize at the last moment that my pass is up, I can buy another in minutes. Whenever I see the bus on the horizon, I simply load up my app and prepare to board.

With over 60,000 downloads, the app has proven to be intuitive and easy to understand. And, when using the app for the first time, a simple explanation guides you from the get-go.

My phone literally is my fare, and I couldn’t be a happier transit rider.

Katrina Johnston-Zimmerman is a recent master of Urban Studies graduate from Portland State University and prides herself on being a pedestrian in Portland. She is currently the project Intern at DHM Research and has a blog called Think Urban. 

Marisa Scheidegger

I'm TriMet's marketing communications coordinator. I write content for TriMet's web and social media, and customer-facing print materials. When I'm not working, I'm spending time with my husband and two incredibly bright and funny kids.

More Posts

History in the making: Four finalists are announced in naming the new transit bridge

Transit Bridge

There were nearly 9,500 bridge name submissions to the bridge naming committee. We are very pleased so many people participated. Thank you!

Chet Orloff
Chet Orloff

I’d like to walk through how we came to select the four finalists’ names. During my 40+ year career, in Oregon history I have been involved with many similar ventures and I have to say, this was the most thorough and publicly inclusive and, therefore, the best.

First, the committee considers itself the “general public”—we live all over the region and together bring strong cultural, historical, academic, professional, and geographical experience and wisdom to the naming process. The ten of us represent the diversity of gender, age, geographic and cultural differences that characterize the tri-county region.

We met for the first time last September. We learned more about the bridge from TriMet staff and toured onsite to get a feeling for what the it will look like, its functions and what it may represent. We discussed our hopes and aspirations for the name. We live here like everyone else and like you, want a great name for a great bridge!

The committee reviewed other organizations’ naming criteria, debated what was most important to our region and finalized the selection considerations. Believe me, my 22 years on the Oregon Geographic Names Board came in handy!

  • Origin of name
  • Meaning of proposed name
  • Is it inspirational? If so, why?
  • Regional perspective
  • Does it reflect how bridge connects people? If so, how?
  • Historical significance (if any)
  • Biographical info (if commemorative)
  • Any special cultural meaning?
  • What will it mean 100 years from now?
  • Spelling
  • Pronunciation
  • Sound/ring/flow—does it “roll off your tongue?”

Other members of the public—everyone living here—were asked to help us, to use your imagination, historical research, creativity, cultural awareness, sensitivity, and to send us ideas that “might reflect local geography, Native American and more-recent history, area plants or animals, or other themes relating the symbolic nature of connecting the region.” In addition, we began with the directive that the name of the bridge “can evoke historical moments, remind us of names of noted community leaders, or suggest the beauty, wilderness and or wonder of the entire region.”

Committee members agreed that each of us must be fine with any name going forward being THE final name of the bridge. We also worked to unanimously agree on all names going forward. Unanimity for all final names was essential, we believed.

At the end of the day, committee members feel confident that this has been a thoughtful process, accomplished by thoughtful citizens—members of the tri-county community and of the committee. Our process was not a popularity contest. It was not about lobbying and who has the most clout. It was about selecting a bridge name that best reflects the region’s history, culture, and geography, and that holds the promise to connect and hopefully inspire us—not just now, but hundreds of years from now.

But it is not over, yet. Keep participating and tell us what you think of the four final proposed names. Thank you!

Learn about the final names and send us your comments!

Chet Orloff

Chet Orloff

Historian Chet Orloff has a tremendous knowledge of the history and culture of our region and state. He has served on the Oregon Geographic Names Board for 22 years. He is the Director Emeritus of the Oregon Historical Society. Chet also is an adjunct professor of urban studies and planning at Portland State University and the University of Oregon, president and director, Museum of the City, and principal of consulting firm, Oregon History Works. He manages the Pamplin International Collection of Art and History. He serves as the chairperson of TriMet’s Bridge Naming Advisory Committee.

More Posts

Behind-the-scenes at the TriMet Ticket Office

Georgea Edwards and Erin Block
Customer Service Representatives Georgea Edwards and Erin Block assist a rider at the TriMet Ticket Office at Pioneer Courthouse Square.

It’s fitting that Georgea Edwards and Erin Block work in Oregon’s most visited public space, Pioneer Courthouse Square—also known as “Portland’s Living Room.”

For many TriMet riders, Georgea, Erin and their colleagues are like family. They are two members of a Customer Service team that staffs the TriMet Ticket Office, which is adjacent to Pioneer Square’s fountain. Housed there for more than 25 years, it remains a vital resource for transit riders.

“TriMet is often the only lifeline that many of our riders have,” Erin says. “I take great pride in the work I did as a Trip Planner [in TriMet’s Customer Service call center] and feel even more privileged to be able to help the same people in person now that I work at the TriMet Ticket Office.”

I take pride in the work I did as a Trip Planner and feel even more privileged to be able to help the same people in person now that I work at the TriMet Ticket Office,” says Erin.

While TriMet offers riders options like a mobile ticketing app and ticket vending machines to buy tickets and passes, the ticket office maintains a steady customer base that visit every month.

DSC_3694“We are part of their regular routine,” says Georgea. “We work with them to update their Honored Citizen identifications cards, help them plan trips and make sure they get their monthly passes.”

Since TriMet opened the ticket office in 1984, the space has seen a few renovations. Previous iterations included the Lost & Found (now at 4012 SE 17th Ave.) and a bike rack where cyclists could practice loading their bikes on buses. But the core mission of the office has remained the same: selling tickets and passes, and helping riders plan their trips.

“The most noticeable change for us was when we added the 30-Day Pass,” Georgea says. “This was a big help to riders who may not have been able to stop in on the first of the month or didn’t have the resources for a monthly payment at the start of each month. Now they get the discounts of a monthly pass no matter when they purchase the pass.”

Her recommendation is to buy a 50-cent vinyl sleeve to protect the pass (available for purchase at the ticket office). “This will help ensure the expiration date doesn’t wear off before the pass expires,” she says.

Nowadays, Georgea and Erin see a steady stream of riders every day of the week instead of huge lines when monthly passes go on sale. That said, they still suggest patience for those who are looking for a quick visit.

“The vast majority of riders visiting the ticket office are Honored Citizens and they come to us because they need our assistance,” Georgea says. “Sometimes processing their requests takes a little longer, and that’s okay. It’s why we are here.”

In 2012, TriMet moved its ticket outlet sales program to Pioneer Square. “We process requests for more than 130 vendors in the region who sell TriMet tickets to their customers,” Erin explains. “We have outlets that have regular standing orders and then others that submit requests as needed. We are distributing more than $3 million in tickets each month.”

Next time you’re down at Pioneer Square during the day, stop by and say hi. Georgea, Erin and the rest of the ticket office staff will be happy to help you!

The TriMet Ticket Office is open Monday through Friday from 8:30 a.m. to 5:30 p.m. Note: Questions about citations and exclusions are handled by the courts, not the ticket office staff.

Diane Goodwin

Diane Goodwin

I work in Public Affairs, where I have the pleasure of connecting riders with their transit system. As a community organizer, I spend my free time helping to build an America where everyone can pursue the American dream.

More Posts