Rosa Parks took a critical step toward bus desegregation on December 1, 1955, in Montgomery, Alabama, when she chose to be arrested rather than give up her bus seat to a white man while riding a segregated bus. Her stand against racism inspired a boycott which has improved all our lives.
TriMet strives to provide equitable service, placing a high priority on providing high-quality transit service to low-income populations and communities of color. Rosa Parks’ courageous act drew national attention to simple truths: A public transit system paid for by all must benefit all, and civil rights must be protected for all.
In 2013, TriMet was named by the National Association Minority Contractors of Oregon (NAMCO) as Champion and Agency of the Year for our support of local minority construction and contracting businesses. Our Disadvantaged Business Enterprise (DBE) Program is a national model for encouraging and supporting businesses owned by people of color and women when competing for contracts on transit construction projects.
For more information about our nationally recognized diversity programs, please visit trimet.org/dbe.
I'm TriMet's marketing communications coordinator. I write content for TriMet's web and social media, and customer-facing print materials.
When I'm not working, I'm spending time with my husband and two incredibly bright and funny kids.
From time to time, someone calls TriMet Customer Service to say, “I want to thank a driver who did something really great. I don’t know his name,” the rider admits, “but he looks like Santa.” At this, one name snaps into focus: Hillsboro resident Bob Foster, a TriMet bus operator since 1981.
Bob first donned the red suit more than 25 years ago—“when I had to use a little white shoe polish to gray up my beard”—for a holiday party at TriMet’s Merlo garage in Beaverton. For a while, he shared the honor of playing Merlo Santa with a couple of other operators.
“The spirit of Santa is the gift of wonder. The feeling that I am trying to exude is that it is OK for us to expect good things to come our way.” — Santa Bob
But as the years rolled by, Santa service became a bigger part of Bob’s life. He started scheduling his vacations so that “Santa Bob” could visit families all over the metro area. His stops include a local tree farm, Breakfast with Santa in Mitchell, a toy store in Northeast Portland, and the Hillsboro School District’s holiday party for the Life Skills Classrooms.
By now, it’s a Merlo employee tradition to bring your children, or your grandchildren, or somebody else’s children to visit Santa in the drivers’ break area. A bus garage can be a busy, gritty place, but on Santa’s lap next to the tree, the only thing that matters is the children’s hopes and dreams for the holidays.
To Bob, “The spirit of Santa is the gift of wonder. The feeling that I am trying to exude is that it is okay for us to expect good things to come our way.”
Bob displays this spirit—along with the apple cheeks and snowy beard—every day in the driver’s seat. He says, “We operators are the attitude of Portland. Each morning, I’ve got about 100 people who are going to reflect all day on our interaction. Maybe it’s conscious, maybe it’s unconscious, but at some point in the day they’re going to remember the nice operator who maybe brought a little joy and humor into their day.”
It should be noted that Bob Foster isn’t the only TriMet employee who’s especially attuned to the spirit of Santa. Dave Kay in bus maintenance and Shirley Block in field operations are said to be responsible for Mr. and Mrs. Claus’ attendance at the union holiday party.
But if you’re on the bus and hear Westside high schoolers yelling, “Where’s your reindeer?” or a wide-eyed Washington County child whispering, “It’s him!” there’s a good chance you’re riding with “Santa Bob” Foster.
I'm TriMet's web coordinator. I assist in developing and maintaining TriMet's web and social media content (in addition to general writing and copyediting assignments). In my spare time, I enjoy freelance editing, learning new recipes, and reading books of all genres.
It is a typical morning in the Portland metro area with buses, cars, bikes and pedestrians maneuvering the streets for their commute. A call comes over the radio from dispatch: “Doc, there’s a bird on the road and we need you to rescue it.”
A TriMet employee since 1986, Ron “Doc” Chambers has gone above and beyond the boundaries of his job description. In addition to being an outstanding bus operator, rail operator and trainer, he has been the call guy for all injured animals TriMet employees come across, both at home and on the job. Doc credits his childhood, which he spent in rural areas of England and Spain with very few veterinarians, for his passion for birds and other animals.
Doc has rescued animals for operators, supervisors, neighbors and even the Portland Police. He repaired the cracked shell of a turtle that got hit by a MAX train, got a hawk out from the rafters of a rail garage, and saved countless pigeons from the side of the road that empathetic bus operators called him about. Outside of TriMet calls, Doc mainly rescues parakeets, which he saves and keeps until he can find them ‘forever homes.’
In his first year as a TriMet operator, Doc was driving his bus through North Portland when a call came over the radio that a pigeon had been hit by a bus and no one knew how to help it. He got on the radio and said that if someone could deliver the pigeon to him, he could nurse her back to health. “The next day, I came back into work and my supervisor said, ‘Well, you’re just a regular Doc Chambers!’ The name stuck,” he says. He repaired the bird’s broken wing, cared for her punctured lung, and years later she died of old age with Doc and his wife at their home.
In the early 2000s, degenerating eyesight forced Doc to transition into a training role, but it hasn’t stopped him from saving animals. Just last week Doc found a dog wandering the storage yard at TriMet’s Ruby Junction facility. She was malnourished and had sores. Unable to care for her at home, Doc found fellow training supervisor David White to nurse her back to health. David and his family have since adopted her and named her Daisy.
Written by Maya Trachtenberg, TriMet summer intern Maya Trachtenberg is an undergraduate from University of Washington, who grew up in Portland and on TriMet. She was a summer journalist for the Jewish Review newspaper, and had an internship doing writing and public relations for the Portland Fire Bureau. During her internship at TriMet, Maya interviewed transit riders and TriMet employees for internal and promotional publications.
Photo by Alysha Beck, TriMet summer intern Alysha Beck is a photojournalism graduate from University of Oregon. She has interned for The Oregonian, YH! World (a London-based online magazine), and was a freelance photographer for Long Run Picture Company in Eugene, Oregon. As an intern for TriMet, Alysha took pictures and videos of riders, operators, and management for internal and promotional publications. Alysha is now a staff journalist at Coos Bay and Southern Oregon Coast’s newspaper, The World.
The Nature Conservancy of Oregon has honored TriMet’s own Myleen Richardson with the conservation group’s 2011 “Volunteer of the Year” Award.
As TriMet’s bus stop planner/analyst, Myleen manages a complex database that tracks our 7,000+ bus stops and rail stations—juggling details about their location, the lines that serve them, their Stop ID numbers and amenities such as shelters, benches, sidewalks and crosswalks. In her role at The Nature Conservancy, she uses similar skills to manage their volunteer database and surveys for volunteer satisfaction. This is a critical task, because the Conservancy depends on at least 20 full-time employees worth of volunteer time every year!
One of the reasons I volunteer is that I enjoy helping others. I volunteer for The Nature Conservancy because it’s a cause I believe in.”
Myleen holds two (yes, two) masters degrees: a Master of Public Affairs and a Master of Science in Environmental Science, with a focus on environmental policy and natural resource management. She began volunteering for the Conservancy in 2000, the same year she was hired at TriMet.
Her behind-the-scenes work is helping to protect critical habitats for nature as well as people.
“One of the reasons I volunteer is that I enjoy helping others,” says Myleen. “I volunteer for The Nature Conservancy because it’s a cause I believe in.”
The Conservancy’s program director, Molly Doughtery, describes Myleen as being “key to the organization’s success and an important part of the team.”
“From complex database queries, to communications, to jumping in wherever needed, I can count on Myleen to do the job right,” says Molly.
Without knowing it, TriMet riders count on Myleen, too. The database she manages is used to deliver service information to riders and to coordinate the maintenance of stops and stations. When you come across a stop name or Stop ID number on TriMet’s website or phone system, for example, Myleen’s had a hand in it. On board the bus, when you hear an automated announcement for the next stop, again, that’s Myleen’s behind-the-scenes work.
It’s a lot of responsibility, really, and it occasionally spills over into her personal life. “It’s hard for me to stay in town for a vacation,” says Myleen, “because bus stops are everywhere, and my eyes are always drawn to them, especially when something is in need of attention.”
True to her small-town Midwest background, Myleen is not one to seek the spotlight. Nonetheless, she is a star here at TriMet, as well as at The Nature Conservancy. Thank you, Myleen, for what you do for us and our community!
I'm TriMet’s manager of marketing and rider communications. I oversee the agency's web and mobile initiatives and help build useful and usable online tools for riders. I also moonlight as a musician in my spare time.
If you live or work in Milwaukie, you’ve probably seen some dramatic changes downtown on Jackson Street. As a partner in the City’s Jackson Street Improvement Project, we recently installed new state-of-the-art bus shelters (one on each side of the street), complete with arrival displays, leaning rails, benches, an integrated windscreen design and brighter LED lighting for safety.
The City of Milwaukie identified the Jackson Street area as its top priority for transit improvements. The revitalization also included wider sidewalks, ornamental lighting, trash containers, benches, bike racks, new landscaping, and a sculpture garden adjacent to City Hall.
We’re also working with the City to improve and consolidate bus operations in Milwaukie, including adding stops at Washington Avenue and reducing the time buses are parked along the street.
We’re proud to be part of the transformation in Milwaukie City Center. The project, including the bus shelters, was funded mostly by federal stimulus money and Federal Transit Administration grants. TriMet Bus Lines 28, 29, 30, 31, 32, 33, 34, 70, 75, 99 and 152 serve the new downtown shelters.
As the manager of Capital Projects for TriMet, I direct the activities of the agency’s Park & Ride and transit infrastructure programs. I have helped to identify, set policy and implement the most cost-effective mix of investments in transit infrastructure and transportation alternatives to meet the mobility needs of a growing Portland region.