Category Archives: Rider News

March 18 is Transit Driver Appreciation Day!

Have you thanked your bus driver or given your MAX operator a friendly wave lately?TDAD logo

Just last year, more than 250,000 transit operators in the U.S. gave us over 10.5 billion rides. And while many of us greet our drivers with a “Hello” and exit with a “Thank you,” we think they deserve some official recognition, too. That’s why on March 18 riders across the country celebrate Transit Driver Appreciation Day!

This day of thanks began when riders in Seattle thought to recognize their friendly operators on a significant date: March 18, when the world’s first urban bus system made its debut in Paris in 1662. In the centuries since, public transit operators have kept the world moving. They’ve helped us through everything from day-to-day traffic to serious economic recessions—needless to say, the job isn’t always easy.

So let’s show our appreciation by saying “Thanks,” signing a card and submitting commendations. Like the official Facebook page and tag your shares with #tdad.

Look at what your fellow TriMet riders are saying about their operators, and add your story!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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We’re rolling out service improvements again!

Spring service changes are just around the corner!—Starting March 1, we’re improving bus service on 18 lines with a focus on matching schedules to traffic conditions, relieving crowding and reducing wait and transfer times.

  • frequent-serviceImproved Frequent Service: All our Frequent Service bus lines will have 15-minute (or better) service most of the day on Saturday.
  • Better schedule reliability: We’re adjusting the schedules of nine lines to match service with daily traffic conditions.
  • Efficient transfers at Tigard TC: We moved around bus stops for lines 12, 45, 64 and 76/78 at the Tigard Transit Center to better coordinate bus arrivals and departures, meaning a smoother and safer ride for you!

We know you want more and better service. That’s why, over the next few years, we’re working to grow our network of buses and trains—while improving your overall experience on board.

Check the new schedules before heading out. (And don’t forget!—Transfer times increase to 2½ hours on March 1, too!)

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

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Starting March 1, tickets will be valid for 2½ hours

2.5 hour ticketIf you normally buy tickets to get around on TriMet, we have some good news! Effective Sunday, March 1, we’re increasing transfer times to 2½ hours. With more time on your ticket, you’ll be able to go more places and get more done.

This change will benefit everyone, but especially our riders who depend solely on transit to get around.

A few years ago a community advocacy group proposed increasing transfer times,  but we couldn’t pursue the change at that time as we were facing budget shortfalls caused by the recession.

The new 2½-Hour Ticket debuts the same day we introduce improved bus service on 18 lines, including some of our Frequent Service lines.

Learn more about how we’re making transit better.

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

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10 reasons why 2014 was a good year for TriMet riders

Riders, it’s been a heck of a year.

We had our fair share of challenges—from freezing rain in February to a rare MAX derailment to an early “Snowvember” storm. Plus, MAX reliability really took a hit this year, which is why we’re scheduling some much-needed upgrades to tracks, signals and switches to get us, well, back on track.

Despite the rough patches, 2014 actually brought a bus load of good news for riders. (And no, we’re not talking about the now twice-a-year Streetcar Mobile Music Fest or even the much-anticipated return of Poetry in Motion.) Here are 10 highlights:

old_new11. 90 (more) new buses joined the fleet.

This year, we sent 90 of our oldest buses to the scrapper and replaced them with new, state-of-the-art buses made in the USA by Gillig. They’ve got a ton of new features, but you’re most likely to notice the easy-to-clean vinyl seats, low floors for easy boarding, brighter exterior signs and smoother ride. And, in time for next summer’s heat wave, all of our 650 buses will have air conditioning. (Finally!) By 2017, the average age of our fleet will be eight years—the industry standard. And if you’ve ever wondered what happens to a bus after it’s “retired,” you really should watch this oddly satisfying video of a bus getting scrapped at the recycler.

busblade-frequent2. Frequent Service is back.

Remember when “Frequent Service” meant every 15 minutes or better throughout the day, every day? Unfortunately, after the economy tanked in 2008, we had to cut back the frequency on buses and MAX due to budget shortfalls. Now, we’re gradually adding back service: In March, we increased weekday mid-day service to every 15 minutes on Frequent Service bus lines. In August, we bumped up weekday evening service on both buses and MAX. And in November, we added buses on various lines to improve connections and relieve crowding—especially at rush hour. More to come… Stay tuned!

3. There’s a new bridge in town.

It’s hard to miss the striking silhouette of the Tilikum Crossing, Bridge of the People, rising up over the Willamette just south of Downtown Portland. When the new MAX Orange Line opens next September, the bridge will carry trains, buses, bicyclists and pedestrians to and from destinations in the South Waterfront district, Southeast Portland and Milwaukie. Fun fact: At more than 1,700 feet across, it will be the longest car-free bridge in the U.S. This fall, we tested its aesthetic lighting system—a fantastic public art installation created by artists Anna Valentina Murch and Doug Hollis that changes colors based on the river’s speed, height and water temperature. Want more bridge? There’s not much to see now that civil construction is complete, but you can still geek out on our live video feed from our BridgeCams.

tvm4. Ticket machines work better now. A lot better.

For a while there, it was pretty bad. You know, that sinking feeling when you discover that the ticket machine is out of order… again. We felt your pain and made some big changes to the way we service, track and manage the machines we all love to hate. Last year, we replaced our oldest machines, updated software and overhauled our maintenance procedures. Today, our ticket machines are up and running around 98% of the time. Now, that doesn’t mean you won’t ever see an out-of-service machine—It’s going to happen from time to time. But it’s safe to say the days of “those $#%& ticket machines” are in the past.

5. We have a fair and sustainable labor contract.

If there’s one thing we’re thankful for this year (besides our riders, of course!), it’s a sustainable labor contract. Why is this good news for riders? Our new agreement with Amalgamated Transit Union 757—the union representing the majority of TriMet employees—puts us on a sustainable financial path while providing a fair and competitive benefits package for our team. It’s a huge step forward for TriMet, for our employees and for riders, because it means we can come together and focus on our common goal of making our existing service better and expanding our system to meet the growing demand for transit.

youth-pass-ticket6. Youth fares went down.

In September, we lowered the Youth fare (the reduced fare for ages 7-17 and students in grades 9-12 or pursuing a GED). The Youth 2-Hour Ticket price dropped from $1.65 to $1.25, and the Youth 1-Month Pass fell from $30 to $28. We’re hoping this will make transit more accessible and affordable for our younger riders, and make it easier for families to get their kids to school, jobs and other activities.

7. Tickets will soon be valid for 2 1/2 hours.

Ever wished you had a little more time on your ticket? As of March 2015, we’re extending the transfer time on 2-Hour Tickets to 2 1/2 hours. OK, so “2 1/2-Hour Ticket” doesn’t exactly roll off the tongue, but that’s beside the point: You’ll have 30 more minutes to complete a trip or make transfers between buses and trains. A community advocacy group first brought up the idea of extending the transfer time a few years ago. We knew riders also wanted more frequent service, so we felt it wasn’t something our budget could accommodate, until now. But like many of you, we know that a little extra time can go a long way!

8. Crime went down 20% systemwide.

In April, we got word that reported crime on TriMet had dropped 25% on average in the previous year. On buses, there was one reported crime in every 255,000 trips. On MAX, one in every 91,378 trips. (Most of these incidents involve property crimes such as theft.) We believe this is due in part to community policing efforts and a neighborhood approach to crime prevention, along with increased Transit Police presence and more than 4,400 security cameras systemwide. It’s also worth mentioning that crime on TriMet pretty much mirrors the surrounding communities: A few high-profile incidents might make the evening news, but riding transit is as safe as walking down a busy sidewalk or going to the mall.

metro-brt-art9. BRT is coming to Powell and Division.

Another standout in the “good news” category: This summer, the Powell-Division Transit and Development Project selected bus rapid transit (or BRT for short) as the best way to improve transit on Powell Boulevard and Division Street. Those are two of the Portland area’s busiest and most congested streets, and thousands of people depend on the 4-Division and 9-Powell buses to get to work each day. BRT will make commuting between Gresham and Downtown Portland faster, easier and safer, with upgraded stations, limited stops and possibly even dedicated lanes. New service could begin around 2020. Learn more about BRT on Powell and Division

10710312_10154858702060473_4404152704493123144_o10. Get ready to “tap on.”

It’s official: You’ll be able to use a fare card, smartphone or credit/debit card to pay your fare in the not-so-distant future. This year, we broke “digital ground” on an electronic fare system that will make it easier and more convenient to get around on TriMet. It’s easy: Just tap your card or phone on the reader as you board the bus or train. You’ll be able to load value onto your account by phone, on the web or at grocery/convenience stores. Plus, there will be daily and monthly pricing caps, which means free rides and savings if you ride frequently. Best of all, there’s no need to carry cash, find exact change or keep track of paper tickets. (Don’t worry, you’ll still be able to pay with cash if you want.) We expect to begin testing the new cards with riders in 2016. Sign up here to get the latest e-fare updates by email

 

It goes without saying the last few years have been a bumpy ride for Portland-area transit riders… Thankfully, with the improving economy—and now a sustainable labor contract—we’re in a position to start growing service again.

In 2015, we’re going to continue focusing on bringing you safe, reliable and convenient transit service. (And more of it!) On behalf of the more than 2,600 employees in our TriMet family, here’s to a safe and happy 2015 to you and yours. See you on board!

Dave Whipple

I'm TriMet’s senior marketing communications coordinator in charge of interactive media. I manage online initiatives and help build useful and usable online tools for riders. I also moonlight as a musician in my spare time.

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5 holiday safety tips for TriMet riders

While Transit Police officers ramp up their missions during the holiday season to help keep you safe, there are also steps you can take to protect yourself and your belongings when you’re out and about on TriMet:

  1. Pay attention to your belongings. This is especially important when a bus or train is getting ready to leave a stop or station. Thieves may try to snatch items just as the doors are about to close.
  1. Keep your purse, backpack, bag and shopping bags close. Don’t set them down on another seat or a bench. (And hey, that’s just good TriMetiquette, anyway!)
  1. Keep your phone and other devices hidden. When listening to music, put your phone in a pocket or a bag that’s under your control.
  1. When it’s dark out, stand near others in well-lit areas. Move toward the bus stop pole as the bus is approaching or toward the train as it arrives at the station.
  1. Parking at a Park & Ride? Store your belongings out of sight. Put your stuff in the trunk or use a cargo cover in the back of your car. Thieves are on the lookout for quick “smash-and-grab” opportunities.

Here’s to a fun and safe holiday season for you and yours!

How Tilikum Crossing lights up the night

You’ve probably been bombarded with status updates and photo galleries of the new lighting system on the Tilikum Crossing, Bridge of the People. We just finished our second lighting trial where the artist fine-tuned the color and motion program and its relation to the Willamette River’s activity.

Sadly, the lights will not be turned on permanently until September 2015, when the new MAX Orange Line opens. So until then, here are some interesting tidbits of information about the lights to hold you over.

  • The lighting system was created by San Francisco artist Douglas Hollis and his wife, the late Anna Valentina Murch, for the Portland-Milwaukie Light Rail Transit Project’s Public Art Program.
  • There are 178 LED lights aesthetically placed on 40 bridge cables, the four transmission towers above and below the deck, and on the Sonic Dish artwork along the Eastside Esplanade and future Willamette Greenway at the ends of the bridge.
  • The lights change colors based on the Willamette River’s speed, height and water temperature.
  • This data is collected by a U.S. Geological Survey river monitor near the Morrison Bridge.
  • Specialized software designed by programmer Morgan Barnard takes that data and translates it into movements of color and light across the bridge.
  • The water temperature determines the base color.
  • The river’s speed controls the pace the colors change and move across the bridge.
  • The river’s height is displayed by a second color that moves vertically up and down the towers and the cables.

Learn more about the MAX Orange Line, opening in September 2015!

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

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TriMet Tickets app users: Be sure to recall tickets before switching phones

blog phoneAre you using the TriMet Tickets app? Plan to purchase a new phone this holiday season? Make sure to recall your tickets from your old phone to your online account first, so you don’t accidentally lose any tickets.

Your tickets are stored on your phone (which makes it possible to use them without an Internet connection), so you’ll need to transfer your tickets from your phone onto your online account before shutting off the network connection to your old phone. Here’s how to recall your tickets:

  1. When your old device is still connected to the network, login to your TriMet Tickets online account.
  2. Go to the “My Account” tab, then to “My Tickets” and click the “Recall Tickets” button.
  3. On your old device, go to the “My Tickets” tab and refresh. You should see your tickets moved.
  4. When you get your new phone, open up your TriMet Tickets app and sign in.
  5. Go to the “My Tickets” tab and refresh to download your tickets.

Note: We recently added the ability to recall or move active multi-day tickets—such as 7-Day, 14-Day and 30-Day tickets—from your phone to your account and back again. (In the past, only unused tickets could be moved.) Active tickets can be transferred to your account and back to the phone one time.

If you experience any problems during your upgrade, please contact the TriMet Tickets Help Desk at mobiletickethelp@trimet.org. We’re here to help!