Category Archives: Rider News

DALeast’s New Orange Line Mural

If you’re heading east across the Rhine–Lafayette pedestrian bridge in industrial Southeast Portland, keep an eye out for a large bird.

Or, more accurately, a hawk-like space-travel bio-vehicle.

That’s what celebrated artist DALeast suggests is at the center of his latest work, a stunning mural on the side of our new maintenance building on SE 20th Avenue.

Against a midnight background, electric blue streaks of spray paint suggest an avian form. To the right, we see a magnificent burst of white light; to the left, perhaps a red dwarf star.

The mural feels at once peaceful and alive, simple and expansive. As for what it means, DALeast would much rather let you draw your own conclusion.

The spectacular piece is the final public art project associated with the nearby Orange Line, which runs right through the site of our previous facilities maintenance building.

The new 10,000-square-foot facility is currently being renovated to include new workspaces, a media-enabled training room and more. So it’s fitting that on the outside, the blank expanse of wall facing 20th Avenue got a makeover, too.

We’re thrilled with the new mural, and for the chance to breathe life into a formerly nondescript industrial site.

Want more public art news from us? Sign up for Riders Club!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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What You Want In The Next Generation Of MAX Trains

In a few years, we’ll be sending our high-floor MAX trains — which have been rolling since MAX first opened in 1986 —  off into the sunset. We’ll miss our Type 1’s (you never forget your first love…), but we’re excited about their replacements, the Type 6’s. Evidently, so are you.

Earlier this year, we asked what features you wanted to see in our next generation of MAX cars. Your requests were diverse and interesting, and we noticed some common themes. While we can’t yet make any promises about what our new trains will include, your suggestions are being used to guide our planning.

Here are your most common requests:

More and better interior displays

We’re on board with you here — clear interior displays that tell you where you are and where you’re going are essential. For our Type 6 trains, we’re asking for an upgrade from our current LED displays to dynamic route maps and next-stop displays. Our hope is for high-definition displays that can show graphics.

Comfortable seating and easy-to-navigate layouts

Your feedback on the open layout of the Type 5 trains — which were introduced in 2015 with the Orange Line — has been very positive, so the Type 6 trains will likely be similar. Regardless, we’re going to explore seat cushioning and layout options, so we can give you the most comfortable ride possible.

A safe ride

This is as non-negotiable for us as it is for you. For our Type 6 trains, we’re looking to add a silent alarm you can use to notify operators of security issues, higher definition on-board cameras for the recording as well as live streaming of security footage, and higher quality rear monitors so operators to have a clear image of what’s happening around the train during boarding.

There were several other common requests that we’ll be looking into, including WiFi, charging stations and USB ports, more leg room, easier boarding and exiting with wider doors and faster ramps, and more and better bike storage. Again, we make no promises but we’re looking at which requests we can accommodate.

So when you can expect these new train cars? Soon, but not too soon. You cannot go to the train store and pick out new cars to drive home (we wish…). These cars will be custom designed and built. We’re going to be looking for a manufacturer for these cars starting this year. Then the actual car design will kick off next year and manufacturing will start in 2020. If everything goes well, we hope to have the first new cars rolling in Portland by late 2021 or 2022. Stay tuned.

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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E-Scooters Have Arrived. Here’s What You Need to Know.

Let’s cut right to the chase: Electric scooters are fun.

They’re a lot of other things, too, depending on whom you ask. Controversial, convenient, frivolous, potentially dangerous — it felt like we’d heard it all before the first scooter hit the streets in Portland.

Now that they’re here (Bird was the first out of the gates, deploying over 100 scooters overnight), you can see for yourself.

If you haven’t ridden one before, we’d suggest finding a quiet street to get your bearings. They’re surprisingly zippy, and there’s a bit of balancing involved. Once you’re comfortable, you just kind of…go. It’s fun, and you might feel a little silly, but you’ll probably also be smiling.

Once you leave the quiet streets for busier bikeways, and then later when you start looking for a place to park your scooter, you’ll appreciate knowing these ground rules:

  • Ride in the street or in the bike lane, not on the sidewalk.
  • Helmets are required. These things are quick, and it will make sense once you start riding.
  • Park your scooter by the curb, away from the sidewalk. Don’t park right at your bus stop or on the MAX platform.
  • Scooters can’t go on buses or trains, including the bike racks. The idea is that scooters work best for connecting with transit.
  • If you have a question or complaint, contact the scooter company (their info will be on the scooter) or PBOT.
Don’t park here.

We hope this pilot program goes well — after all, we support all kinds of active transportation. It will almost certainly require cooperation and patience, but that’s not such a bad thing, is it?

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Starting July 1: A Fairer Citation Process

A court record can affect your ability to get a job, rent a house or serve in the military. But until now, a TriMet fare evasion citation had to be resolved within the court system, in most cases leading to a court record. We didn’t think that was right – skipping fare is not a crime that should have life-long consequences – and we’ve done something about it.

Starting July 1, a new law gives us a 90-day window to resolve some citations directly with riders. If you are an adult and receive a citation only for fare evasion, you will now have the option to resolve the citation outside of the court system by paying a fine, performing community service or enrolling in a reduced fare program. If the citation was given in error, you can provide us with evidence and we’ll dismiss the citation.

Eligible citations will come in an envelope with instructions for settling your citation online or by phone.

If you don’t resolve your citation with TriMet within the 90-day window, your only option will be to resolve it in court, where the presumptive fine will be $175 and the maximum fine $250.

Here are your new options for resolving an eligible citation with TriMet:

Appeal your citation

If you can demonstrate you had the correct fare, you can request a written appeal online within 45 days of receiving your citation. If the citation is not dismissed, you’ll still have the option to resolve it with TriMet by paying a reduced fine, performing community service, or enrolling in a reduced fare program.

Pay a fine

You can pay your fine — and possibly a reduced fine — online, via check, or over the phone within 90 days from when your citation was issued:

1st offense: $75
2nd offense: $100
3rd offense: $150
4th offense and beyond: $175

Perform community service

Instead of paying a fine, you can perform community service at the Oregon Food Bank, Rebuilding Center, Free Geek or Oregon Humane Society within 90 days from when your citation was issued:

1st offense: 4 hours
2nd offense: 7 hours
3rd offense: 12 hours
4th offense and beyond: 15 hours

Enroll in a reduced fare program

If you qualify — either though income, age or disability — for our Honored Citizen fare and successfully sign up and load $10 on your personalized Honored Citizen Hop card within 90 days, your fine will be waived upon verification by TriMet.

Specific instructions will be provided with your citation. Not all citations are eligible for this program. 

Please note that penalties or this process could change over time and this page may not contain the most up-to-date information. Please read the instructions that come with your citation for the current penalties and process.   

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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Hot Off the Press: The High Heat Cheat Sheet

Over the past few years, we’ve been working on ways to keep MAX moving in hot weather.

In 2016, we installed anchors along a segment of Red Line track to keep the rails — which expand in the heat — in place. And to combat the issue of sagging overhead wires, we recently made adjustments to the counterweights along parts of the Blue and Red lines to give them more room to move.

Now trains can operate with fewer speed restrictions as temperatures reach triple digits. To help you know what to expect in hot weather, we updated the High Heat Cheat Sheet:

Stay cool!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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MAX is Back at Providence Park. Thank You for Your Patience!

And that’s a wrap! We’ve finished our Providence Park MAX track work and trains are running normally again.

We want to thank you for your patience during this work. We understand how inconvenient these disruptions can be. We’re commuters ourselves, after all.

New rails outside Providence Park.

This six-day disruption allowed us to replace the rails and outdated switches near Providence Park. The next time you ride MAX past the stadium, we hope you notice the smoother ride. (Or at least that you don’t notice any bumps.) This necessary work should improve MAX reliability, as well.

We’ll share a video overview of the project next week, but until then: Thank you!

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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Commemorating May 26th, 2017

Nearly a year ago, our community was left reeling in the wake of the tragic attack on a MAX train near Hollywood Transit Center. What transpired on May 26, 2017, remains in our memories — as does the overwhelming community response of healing and love.

If you’ve traveled through the Hollywood Transit Center in recent weeks, you’ve no doubt noticed the station’s renewal. A mural has transformed the formerly gray walls into a vibrant tribute to the selfless individual acts aboard the train and our community’s response.

On the 1-year anniversary, there will be a gathering at the Hollywood Transit Center to dedicate the mural and commemorate those targeted and the incredible outpouring of love, support and unity that followed. We’ll be co-hosting this community event with the Hollywood Boosters and the Hollywood Neighborhood Association.

Here’s the schedule:

Saturday, May 26, 2018
3:30 p.m. – Gather at the Transit Center
4:00 p.m. – Dedication Program begins
4:30 p.m. – Open time for reflection and community healing

You can RSVP here.

Be aware: Because of the event, the bus stops at Hollywood Transit Center will temporarily be relocated nearby before and during the program. We expect the Transit Center to reopen to buses by about 5:30 p.m.. The MAX platforms will remain open and trains will serve the station.

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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The Plan for Providence Park

We’re about to kick off another MAX improvement project, but this one will be a bit different than last year’s lengthy Morrison–Yamhill MAX work. While the end result will be similar — a smoother ride and system upgrades to help keep trains running on time — the Providence Park work will be shorter and will have less impact on MAX service.

This project will only disrupt MAX Blue and Red lines from Sunday, May 6, through Friday, May 11. Still, with fewer trains running on the west side and on the Blue Line, riders should plan ahead: leave extra time for your commute, avoid rush hour commuting (if you can) and use TriMet bus service or other transportation. We’ve shared all you need to know about getting through the closure, including where to catch shuttle buses, on our Providence Park MAX Improvements page.

The work will be done on SW 18th Avenue, right in front of the Providence Park stadium. This work is unrelated to the stadium expansion construction. Previous MAX improvement projects focused on removing the wooden ties used in MAX construction during the early 1980s and replacing them with longer-lasting materials. There are no wooden ties underneath the 18th Avenue tracks, but there is a need for improvement.

This section of track on SW 18th Ave will be replaced.

Ever notice how MAX sways side-to-side in the Providence Park area? That’s because when the rails were installed in the early 1990s, they were attached to concrete blocks under the roadway with spring-clips, insulated plates and bolts, with asphalt filled in between the rails. Over time this asphalt has broken down, and the result is that side-to-side movement. It’s not just a rider comfort issue – the swaying movement can cause mechanical issues with our trains.

For this project we’ll be removing the existing rails and replacing them with new rails fitted into pre-formed rubber jackets. Then concrete and a special type of grout, which are more durable than asphalt, will be filled in between the rails. This all will hold the rails in place better.

The old and degraded asphalt around the rail will be replaced with concrete and grout.

Crews will also replace outdated switch machines and improve the drainage underneath them. Right now debris gets clogged in the switches, which requires workers to clear out. We can prevent that from happening by redesigning the storm water collectors and increasing the size of the drainage pipes underneath leading leading to the storm/sewer system.

We know service disruptions can be frustrating, so we thank you for your patience while we make MAX better and more reliable!

Learn more about the service adjustments and how to navigate around the disruption.

Dave Sauter

Dave Sauter

I’m a Project Manager for TriMet’s Capital Projects & Construction Division, working on track improvements on the MAX system along with other projects. I regularly ride public transportation — the Line 96 bus and the MAX Blue and Orange lines — so I personally know the value of transit that’s reliable and enjoyable. I was born and raised in Portland. My wife and I and our five kids frequently visit my parents who still live in the house where I grew up.”

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New: Virtual Hop Card for Android Devices

Big news for Android users: The virtual Hop card is available now!

This new feature lets you pay with your phone while automatically earning day and month passes as you go. Plus the virtual card works for Honored Citizen and Youth fares, too.

And get this: the first 1,000 riders who download the app and add money to their virtual card will get a $3 credit from Google.

Update: The $3 credits have all been claimed. Thanks to everyone who has set up their virtual card!

Setting up the virtual card is easy. Just open the Hop Fastpass app on your Android phone, tap “Get Virtual Card Using Google Pay” on the home screen, and follow the instructions to sign in or create an account. Tap “Add Virtual Card” to add your Hop card to Google Pay, then select a card type and initial amount to load and buy your card. Tap “Save” and view your virtual card in Google Pay. You’re ready to go!

Watch our video to view the entire process:

Get the Hop Fastpass app for your Android device.

Tom Williams

Tom Williams

I'm TriMet's Web & Social Media Coordinator. I'm here to share our story, and to keep you up-to-date on how TriMet can help you navigate Portland. When I'm not working, I love to read, spend time outdoors, and visit tiki bars.

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You Can Now Get Help on Twitter Every Day of the Week

That’s right. We’re now on Twitter from 7:30 a.m. to 5:30 p.m., seven days a week at @trimethelp.

We’ll still use @trimet for service alerts, information and promos, just like normal. We added the new handle so we could interact with riders and respond to more of your questions, comments, complaints and commendations. We can even help you plan a trip!

We’re also happy to announce that if you need Hop support, we’ve got you covered at @myhopcard.

(Note that Twitter still isn’t the place to report emergencies — tell your operator or call or text 911 if you need to report a dangerous situation, crime or suspicious activity.)

We won’t pretend this isn’t long overdue — but there’s no denying that it’s a huge step in the right direction. @ us if you agree.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Coordinator. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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