Category Archives: Rider News

Hop Fastpass Has Arrived

Today’s the day — Hop Fastpass has arrived!

After years of development, installation and testing, our new electronic fare system is up and running. Now, riders can pay fare with just a tap — it’s that simple. Even better, we’ve introduced some huge new benefits to go along with Hop:

  • Earn passes and save as you ride. Gone are the days of choosing between single-ride tickets, day passes, week passes and month passes. Just tap every time you board, and Hop will only charge you up to the price of a day pass in a day. (Same goes for earning a month pass.) It’s a good deal for everyone.
  • Reload basically anywhere. Putting money on your card is quick and easy using the website, app or phone hotline, plus you can pay with cash at the store. For maximum convenience, set up Auto-Load to add money whenever your balance gets low and rest assured you’ll never be stuck without fare.
  • And starting soon, you’ll be able to use Hop without an actual card. (Woah.) The readers will accept mobile payments using Android Pay, Apple Pay or Samsung Pay, allowing you to pay Adult fare by simply tapping your phone. (Double woah.) You’ll even be able to earn day passes this way. (Triple woah.)

Ready to get a card? Find a nearby retailer or catch us at an event this summer. Happy tapping!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

More Posts

Watch Oregon Ballet Theatre Dancers on MAX

We recently joined up with the Oregon Ballet Theatre to shoot a promotional clip for their upcoming performance of Choreography XX in Washington Park. In the spot, junior company dancers Erika Crawford and Daniel Salinas show how easy it is to take transit to the Rose Garden — while dancing the entire time:

Choreography XX is a two-night engagement celebrating dance created by women. On the evenings of Thursday, June 29 and Friday, June 30, the company will perform new works by choreographers Gioconda Barbuto, Helen Simoneau and Nicole Haskins. Both shows will be free but seating in the Rose Garden Amphitheater will be limited, so plan your trip in advance and get there early!

RSVP on Facebook

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

More Posts

Thanks for Your Patience During the Morrison–Yamhill MAX Improvements

Three weeks was a lot to ask.

Indeed, the work we completed along Morrison and Yamhill streets in Downtown Portland was more intensive than the two MAX improvement projects that preceded it. Over the last three weeks, we replaced four sections of the original MAX alignment, making for a smoother, more reliable ride.

SW 11th Avenue in the early 1980s

The work at the SW 11th Avenue turnaround involved replacing deteriorating 30-year-old wooden rail ties with composite ties and concrete, installing new switch machines and increasing the size of the drains underneath them. (The switches on Morrison got their own heaters, too.) We also replaced the crumbling asphalt infill around the rails with rubberized grout, which will last significantly longer and do a better job of preventing movement.

SW 11th Ave. during the Morrison–Yamhill MAX Improvements

Upon digging up the old rails, we realized we could do more work on our signal system than we had initially scheduled, so we installed new cable, too.

More straightforward was the work at SW 1st Avenue, where we installed new curved rails and poured the rubberized grout. This section of track had been replaced in 1996, but since curved rail wears relatively quickly, this was a perfect opportunity to do it again without further disruption.

Pouring rubberized grout around the new rail on SW 1st Ave

Meanwhile at the closed stations between the work zones, crews did some deep cleaning. Lights were replaced, signs were spruced up and tiles were fixed along the platforms.

And throughout it all, our amazing riders — you — adapted and persevered. (An even more amazing feat considering the protests that took place on the first day of the new commute!) This time around, it was a lot harder to avoid transferring to and from shuttle buses. Some trips had to be radically reconfigured, and some riders chose to skip transit altogether and bike, walk or carpool instead.

Riders transferring to MAX shuttle buses on SW Yamhill St.

Although coordinating service around the disruption presented as much of a challenge as the construction itself, the patience and understanding you showed us helped make everything go smoothly. We can’t thank you enough for that.

Now we’re back, and we’re better than ever. See you out there!

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

More Posts

The Plan for Morrison-Yamhill

Spring is finally here and we’ll be digging in once again to make major improvements to sections of the original MAX tracks in Downtown Portland.

Like the projects we completed last year at 1st Avenue and Rose Quarter, the Morrison-Yamhill MAX Improvements project will impact service on all lines. But once they’re completed, these track and switch improvements will help us keep trains rolling smoothly and reliably.

The work will take three weeks, from April 30 through May 20. That’s a bit longer than the previous projects that took just two weeks each. The construction will temporarily alter Portland Streetcar in addition to disrupting MAX.

The heart of the project happens on SW Morrison and Yamhill streets at 11th Avenue, which was the end of the original MAX line between Portland and Gresham. This area sees it all: hundreds of trains and streetcars a day, three lanes of auto traffic, bicyclists and pedestrians.

SW 11th Avenue in the early 1980s.

Crews will replace four “turnouts” — two on Morrison Street and two on Yamhill Street. These are sections of track where rails spur off from the mainline to side tracks. Underneath the rails, crews will remove the old wooden ties that were standard at the time of original construction and replace them with concrete. New switches will go in with improved drainage to keep them clear of water and debris that can cause problems during heavy rain storms. On the Morrison side of 11th Avenue, the switches will get heaters to help keep snow and ice from building up, an especially good idea after last winter.

The original cable connecting the train signals to the track will also be replaced, and circuits that help monitor where trains are will be upgraded. These improvements will cut down on signal issues and keep trains moving.

Walking through these intersections today, you have to step carefully around broken and missing brick pavers and historic Portland Belgian block. We’ll replace those. The potholes caused by asphalt crumbling and pulling away from the rails will be repaired using a rubberized grout, which keeps the rail in place and prevents stray current as electricity from the overhead wire travels to the train and into the rail.

Down the street at 1st Avenue, crews will replace curved rail, which wears faster than straight rail. We’ll also be freshening up some signs at the closed platforms and working on our ticket machines.

The Morrison-Yamhill MAX Improvements project has been two years in the making. And since we know the three-week disruption to MAX service (and two-week disruption to Portland Streetcar) is going to be a big inconvenience, we’ve coordinated with other agencies to get all the disruptive work done at once. The Portland Bureau of Environmental Services will repair and upgrade sewers next to the tracks, Multnomah County will fix cracks under the Burnside Bridge and Portland Parks and Recreation will repair material under the Pioneer Square South MAX Station all at the same time our work is happening. We figured an intense three-week disruption is better than months of separate projects that block MAX.

We’re asking a lot from our riders during this project. We appreciate your patience and we can’t wait to debut smoother and more reliable MAX service next month.

Learn more about the Morrison-Yamhill MAX Improvements project
Sarah Touey

Sarah Touey

I’m the resident engineer for TriMet’s Maintenance of Way projects. I seek out adventure by traveling and exploring other transit systems across the country, spending time at the beach with family and friends, and continuously remodeling our house with my husband Jarrett.

More Posts

How You Can Say Thanks on Transit Driver Appreciation Day

Around here, we say “thank you” to our bus driver. It’s a thing.

Yes, Portlanders are often mocked for being agonizingly polite, but in this case it makes sense — we say thanks to the people who make our coffee and serve our food, so why wouldn’t we say it to the people who drive us around? Wouldn’t it be weirder to not say thanks?

So in recognition of Transit Driver Appreciation Day (normally March 18, but we’re celebrating a day early because that’s a Saturday), we want to show our operators how small gestures can really add up.

Here’s how it works: You can leave a thank-you note for your driver(s) at trimet.org/tdad. Maybe you have a regular driver you’re especially thankful for, or perhaps you want to call them all out.

Your note will join hundreds of others, which will be broadcast on screens throughout the operator report rooms — putting your message right in front of the people it means the most to.

Leave a thank-you note for your driver

Bus and rail drivers make a tough job look easy, day-in and day-out. Let’s show them how much they mean to us.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

More Posts

VIDEO: How Light Rail Could Keep the Southwest Corridor Moving

The communities in the Southwest Corridor are no longer sleepy suburbs, with the traffic to prove it. As these cities continue to grow, light rail could play a huge part in keeping everyone moving.

Learn more at swcorridorplan.org.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

More Posts