Category Archives: Rider News

We’re phasing out non-foil tickets

Old-style TriMet tickets
Older-style TriMet tickets don't have a foil strip. If you have any tickets that look like these, use them up by April 30.

Got old tickets lying around? Use them up soon!

In 2009, we added a foil strip to our tickets for better security and to help speed up the fare inspection process. Now, we’re phasing out all of the older-style tickets.

So check your backpack, purse, wallet or junk drawer for old TriMet tickets (without a foil strip), and be sure to use them up by Monday, April 30, 2012—after which they’ll no longer be accepted as valid fare.

Adult pass and ticket example (with foil strip)
Since 2009, tickets are printed with a wavy foil security strip with holograms that change colors.

Exchanging your old tickets

If you want, you can trade in your old tickets before or after April 30, 2012, at the TriMet Ticket Office at Pioneer Courthouse Square, located at 701 SW 6th Ave. in Downtown Portland. You may exchange your non-foil tickets at the TriMet Ticket Office through December 31, 2012.

7-Day Pass scratch-off discontinued

As part of this transition, we’re also discontinuing the scratch-off version of the 7-Day Pass as of April 30. (You’ll still be able to purchase a 7-Day Pass from a ticket machine or the TriMet Ticket Office at Pioneer Courthouse Square, pre-validated for immediate use.)

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Nancy D'Inzillo

I’m TriMet’s web coordinator. I assist in developing and maintaining TriMet’s web and social media content (in addition to general writing and copyediting assignments). In my spare time, I enjoy freelance editing, learning new recipes, and reading books of all genres.

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6 holiday events to celebrate with family and friends

Are you heading to any holiday events this month? Gather the family, grab some 1-Day Passes (just $5 each), and enjoy the festivities. From Santaland to the Grotto’s Festival of Lights to ZooLights, there’s an abundance of family fun happening all over town. Let us get you there and back, without the hassles of traffic, parking and gas.

A Broadway Rose Christmas Revue
November 23-December 18

Combining classic carols, holiday pop songs, and original offbeat material created especially for local audiences, Broadway Rose Theatre Company’s A Very Merry PDX-MAS pokes fun at our “ever green” city with the perfect mix of local humor and holiday heart. Plan your trip

Christmas Ship Parade
December 8-20

Check out the 57th annual Christmas Ship Parade on the Columbia and Willamette Rivers.

The Lights on Peacock Lane
December 15-31

For many people, going to see the lights on Peacock Lane – Portland’s Christmas Street is a must during the holidays. The lane has been known for some of the most impressive Christmas decorations in Portland since the 1920s. Have you joined in on the tradition yet? Plan your trip

November 25-December 24

Haven’t had time to fit in that visit to Santa yet? At Macy’s Santaland in Downtown Portland, not only can you take the kids to visit Santa, but you can also get a family photo taken in the Monorail Memory Room or the Train Village. Plan your trip

Festival of Lights at The Grotto
November 25-December 30

The Grotto has over 500,000 lights, 150 choral performances, a petting zoo, carolers, puppet shows and hot chocolate for you and your family to enjoy. Plan your trip

November 25-January 1

More than a million lights transform the Oregon Zoo into a luminous winter wonderland filled with moving sculptures, forests of lighted trees and animal silhouettes. Starting Friday, Dec. 16, the Oregon Zoo doubles its usual public transportation discount for ZooLights visitors. If you ride the MAX Light Rail or a bus to ZooLights, you can get $3 per person off ZooLights admission. Plan your trip

Marisa Scheidegger

I’m TriMet’s marketing communications coordinator. I write content for TriMet’s web and social media, and customer-facing print materials.
When I’m not working, I’m spending time with my husband and two incredibly bright and funny kids.

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55 new buses to join the fleet in 2012

This rendering shows what our new buses will look like when they arrive from the manufacturer in fall 2012.

Great news for bus riders! We’re adding 55 new buses to the fleet next year.

As riders can attest, many of our buses are overdue for replacement. (About 150 buses in our fleet are more than 18 years old.) They’re noisy and bumpy, and some don’t even have air conditioning. Not only are these older buses uncomfortable for riders and operators, they are becoming too unreliable and expensive for us to maintain.

That’s why, using grant funding and debt service, we’re replacing 55 of our oldest buses in 2012. We’re also planning for future bus purchases, starting with a “State of Good Repair” grant from the Federal Transit Administration that will fund an additional 14 buses in 2013.

The new buses are currently being designed at the Gillig factory in Hayward, California.

In addition to air conditioning, automatic stop announcements and low floors for easy boarding, they’ll feature:

  • vinyl seats that are easier to clean
  • LED lights on the mirrors that alert pedestrians and motorists of intent to turn
  • an innovative electronic cooling system based on auto-racing technology
  • a longer, more gradual boarding ramp capable of carrying heavier loads
  • a streamlined front end

Four of the buses will be next-generation hybrid-electric vehicles, which we will test for performance, maintenance needs and fuel efficiency.

The electronic cooling system, dubbed “mini-hybrid” technology, is already in use on more than 100 of our buses and has been shown to improve fuel economy by more than 5 percent. It uses an electrified subsystem to operate at an optimal temperature range, as opposed to a standard hydraulic or mechanical fan system.

Our goal is to reduce the average age of our bus fleet from 13 1/2 years to 8 by 2020, and to replace all remaining high-floor buses (those with steps at the door) with low-floor vehicles by 2013.

A prototype bus is expected to arrive in Portland next spring, and the rest will begin shipping from the factory in the fall. Stay tuned for more details!

WEIGH IN ON FACEBOOK: What are you looking forward to most about our new buses?

Dave Whipple

I’m TriMet’s manager of marketing and rider communications. I oversee the agency’s web and mobile initiatives and help build useful and usable online tools for riders. I also moonlight as a musician in my spare time.

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HOW TO: Improve your visibility when it’s dark outside

Corrinna from our on-street customer service team models high-visibility outerwear and reflective strips at Friday's "Be Seen Be Safe" rally at Pioneer Courthouse Square.
Corrinna from our on-street customer service team models high-visibility outerwear and reflective strips at Friday's "Be Seen Be Safe" rally at Pioneer Courthouse Square.

Harry Saporta is TriMet’s safety and security executive.

Now is the time to be seen and see everyone! Darker, shorter days are here and I encourage everyone to stop and think about visibility. It’s the time of year when pedestrians and bicyclists need to “dress” to be seen, and drivers should be especially alert to seeing everyone.

Here are some tips:

  1. Wear reflective outerwear. Drivers can see bicyclists and pedestrians from farther away when they shine. For example, you are first visible to a driver from 500 feet away when you are wearing reflective clothing. Compare this to just 55 feet away when wearing dark colors.
  2. Add more shine. Wear shoes, backpacks, jackets and other clothing with reflective materials. Add reflective tape and strips to your shoes, backpack, purse, bike wheel spokes, jacket sleeves, pant legs—really, anywhere and everywhere! Reflective vests and hats are great as well.
  3. Use lights freely. Before sunrise and after sunset, cyclists are legally required to have a red reflector or light on the back and a white light on the front. Invest in the brightest lights you can afford. But don’t stop there: Headlights, armbands with lights, leg bands with blinking lights, small blinking lights on your coat, purse or backpack… All of these items can  help you be seen whether you’re biking or walking.
  4. Be alert. Even if you are a sparkly beacon of light with legs, as a pedestrian, you should always use crosswalks when available and make eye contact with drivers to make sure they see you. When you’re behind the wheel, be alert and practice extra caution during winter’s rain and low light.

I saw a lot of great examples of these tips last Friday at the “Be Seen Be Safe” rally at Pioneer Courthouse Square. More than 500 people participated, and considerably more were reached via media coverage. TriMet worked for months with many, many partners and volunteers to create and organize the event. Our shared value was prevention. Because safety is everyone’s job, we worked together to convey this important life-saving message.

During my more than 31 years as a safety and security professional, I have been reminded time and time again that practicing safe behavior is a shared responsibility. Whether we’re driving, walking or biking, each of us needs to do all we can to be seen and see everyone.

WEIGH IN ON FACEBOOK: How do you make yourself visible when it’s dark outside? 

Harry Saporta

As TriMet’s Safety and Security Executive, I lead the agency’s efforts to make safety not only a priority but a core value. I have more than 30 years of experience in the field, having worked on a number of major transit projects around the world. Most recently, I worked in Abu Dhabi as lead of the Surface Transport Safety and Security Project. I also served as director of safety and security for the Federal Transit Administration.

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Budget shortfall expected due to stagnant economy, federal funding and labor contract

Neil McFarlane is TriMet’s General Manager.

Yesterday, I briefed TriMet’s Board of Directors on the outlook for our upcoming budget. I told the Board that we are in a time I am calling the “new normal.” A time when fiscal uncertainty has created the perfect storm, leaving us to face a $12 million to $17 million budget gap in Fiscal Year 2013 (our budget year that starts July 1, 2012).

Why? Three main reasons:

1. A stagnant economy—With employment in the region growing ever so slowly, our incoming revenue from employer payroll taxes (which make up over 50 percent of our budget) grows slowly too. While we didn’t have wild expectations, we were hoping to see that grow 4 to 5 percent next year. Reality has forced us to reduce our projected revenues by $3 million for next year.

2. Federal formula funds—There is a great deal of uncertainty over federal formula funds, which make up about $42 million in revenue to us. Who knows what will happen, but “automatic” reductions could go into effect and we estimate  it could have about a $4 million impact on our budget.

3. The ATU (union) contract—The recent Employment Relations Board (ERB) decision removed from TriMet’s final offer certain provisions, so some cost reductions we were hoping to see will have to wait for a future negotiation. This could mean between $5 million and $10 million in our FY13 budget.

All this said, TriMet continues to be a service our community needs and wants. We face increasing requests for more and better service. The hard reality is that we cannot afford to expand existing service levels, and I’m awfully afraid our service levels will diminish.

As a rider, I know how important it is to preserve service but it is hard to see how some cuts can be avoided. These are not easy choices. That is why everything needs to be on the table: fares, service, internal efficiencies, and current fare discounts. We will need to examine our activities and investments carefully, and make sure we are confident about the value of every dollar we spend.

These are not easy choices. That is why everything needs to be on the table: fares, service, internal efficiencies, and current fare discounts.”

To give us added time to address these issues and make those tough choices, I have created a Budget Task Force that will begin to meet in November. Given our best budget assumptions, these key business and community members will be tasked with providing me suggestions on how to appropriately balance our budget. We’re starting this process earlier than normal, which will give us more time for input from taxpayers, riders, and other stakeholders. The budget itself will come together during the first half of 2012.

This certainly isn’t the news I was hoping to share, but it is important that I share with both employees and riders what is ahead.

Here’s a link to our news release about TriMet’s budget outlook and some more background detail in the presentation I gave to the Board yesterday (PDF).

I welcome your suggestions and comments as we look for ways to close our budget gap. We will begin a formal public involvement process shortly, but in the meantime, there are several ways you can weigh in:

Phone: 503-238-RIDE (7433), option #5
Mail: TriMet 2013 Budget, 4012 SE 17th Ave., Portland, OR 97202
Fax: 503-962-6451
TTY: 503-962-5811

WEIGH IN ON FACEBOOK: Thinking creatively, what ideas do you have that could help TriMet close its budget gap?

Neil McFarlane, TriMet General Manager

As the General Manager of TriMet, I’m responsible for running the agency. I’ve been here at TriMet since 1991, when I started as project control director for the Westside light rail project. When I’m not at work, I enjoy spending time with my family and riding the bus and MAX. Maybe I’ll see you during my commute.

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Next-generation Trip Planner combines transit, walking and biking

Preview the new Portland Regional Trip Planner
Bibiana McHugh is TriMet’s IT Manager of Geographic Information Systems and Location-Based Services.

Last Saturday, I had the pleasure of delivering the keynote at the Pacific Northwest Drupal Summit at PSU, where I announced the beta release of TriMet’s new Portland Regional Trip Planner, the first of its kind for a U.S. transit agency.

What makes this Trip Planner different? For the first time, you can get transit, biking and walking directions in a single itinerary—something not even Google Maps does at this time. So not only is it easier to plan multimodal trips, you can get more efficient routes, which cuts down on your travel time.

Here’s what you can do with it:

  • Plan trips combining transit, biking and walking, in a single itinerary
  • Specify your biking preferences for quickest, flattest or safest routes
  • View an elevation chart of your trip
  • View car-sharing locations, so you can easily plan transit or bike trips to Zipcars
  • View up-to-date bike routes and walking paths

The app uses OpenStreetMap, a wiki-like map, to keep bike routes and walking paths up-to-date. It also allows for future inclusion of other transit systems, such as C-TRAN and SMART. Even better, it was built from the ground up with open-source software, which means it was less expensive to develop, and the technology can be used by other agencies worldwide.

This project has been two years in the making, and I’m delighted to finally be able to share it with our riders. It started in 2009, when we partnerned with non-profit OpenPlans and assembled a team of talented developers from around the world to help out. Metro provided funding through its Regional Travel Options grant program.

You can preview the new Trip Planner at (It’s in beta, which means we’re testing it out with users for a few months. Eventually, it will replace the map trip planner at

I’m hopeful that over time, this app will help encourage more people to leave their cars at home and bike or walk part or all of the way instead. (It’s already got people talking, and the project was even featured on the White House blog.)

WEIGH IN ON FACEBOOK: Will TriMet’s new Trip Planner motivate you to take more bike/transit trips?

Bibiana McHugh

I have worked in TriMet’s Information Technology Department since 1997 and currently lead a team of innovative web developers and analysts as the IT Manager of Geographic Information Systems and Location-Based Services. I lead several open data and open source software initiatives including,,,, After initiating collaboration with Google for the first release of Google Transit, I helped pioneer the now worldwide standard General Transit Feed Spec (GTFS). I received my degree in Geography from the University of Kansas.

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Be alert: Protect your stuff.

Be aware of your surroundings. Keep personal belongings secure and out of sight.When out and about on TriMet, be sure to hide devices such as smartphones, tablets and iPods when not in use, and always be aware of your surroundings. When parking at a Park & Ride lot, lock your car and take valuables with you.

Dave Whipple

I’m TriMet’s manager of marketing and rider communications. I oversee the agency’s web and mobile initiatives and help build useful and usable online tools for riders. I also moonlight as a musician in my spare time.

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