Category Archives: Rider News

TriMetiquette: Let’s ride together!

The 1st Avenue MAX Improvements project has begun and for the next two weeks, May 8-21, it’s going to be a bit chaotic on our trains.

During this time, we’ll be sending out fewer trains, and all MAX lines will be running on adjusted schedules and reduced frequencies. Depending on your commute, you may have to transfer to a shuttle bus or walk a few extra blocks to your destination.

It’s going to be different — possibly a little hectic and crazy — but if we practice good TriMetiquette while we ride, it will help us navigate this disruption a little smoother.

  • With fewer trains running, space is going to be tight on board. Help out your fellow riders by moving towards the back of the bus and up the stairs on Type 4 and 5 MAX trains. (Take advantage of these cramped quarters and chat with your neighbor about the latest Game of Thrones episode.)
  • When boarding buses and trains, please let exiting riders off first. Even if you’re eager to get on board (especially if you’ve been waiting for a while), it’s easier for everyone if you let folks off the bus or train first.
  • Seats are for butts — not bags, newspapers, laptops, or feet. (Yuck!)
  • With so many riders on board it’s bound to be noisy. Please use headphones and keep your voice down during phone call conversations.
  • Offer up priority seats. In the priority seating areas, you are required to move for seniors and people with disabilities. (They need that seat more than you do!)

We sincerely appreciate your patience as we work to complete this  important project. Have an etiquette reminder you’d like to share with others? Tag your tweets with #TriMetiquette.

Jessica Ridgway

Jessica Ridgway

I'm TriMet's Web and Social Media Coordinator. I develop content for our website and social media channels. I'm a daily MAX rider and an adopted Oregonian.

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The TriMet Tickets app now connects you with more transportation options

A new feature is now included in your TriMet Tickets mobile app that allows you to easily connect with other transportation options nearby, including Lyft and car2go.

The idea is to keep you moving and help you connect to transit — sometimes you just need a ride that first mile to the station, or the last mile home from the bus stop. And in the future, we plan to add more services, such as BIKETOWN bike sharing.

How to use it

First, download the latest version of our TriMet Tickets app.

Then, tap the navigation drawer in the top-left corner of the screen and select “More Rides Nearby.” The transportation options closest to you will appear. Swipe left or right to toggle back and forth between the options.

More Rides Nearby

Finally, select your ride and you’re done! Easy, right?

Discounts during MAX disruptions May 8-21

With our 1st Avenue MAX Improvements project beginning this Sunday, May 8, the timing of this update couldn’t be better. For two weeks, MAX Blue, Green and Red lines will be disrupted and all MAX lines will run on reduced frequency. Fortunately, our friends at Lyft and car2go are providing discounts to riders through the TriMet Tickets app.

New Lyft users can enter code “FIRSTAVE” for $5 off their first 10 rides through the app. Existing users can enter code “LTMP16” for 20 percent off a Lyft ride. (The offer for current Lyft members is valid for the first 1,000 people who claim it — hurry up!)

Meanwhile, car2go is offering new members free registration and 15 minutes of drive time with promotion code “C2G15” (allow five to seven days for car2go membership activation). For existing car2go members, spend $100 in drive time in May 2016 and receive 20 minutes drive time for free. To redeem, email your membership information to portland@car2go.com.

More Lyft drivers and car2go vehicles will be positioned near high-traffic transit stations throughout the metro area to help you get where you need to go during this huge construction project.

We hope you can take advantage of these discounts during the service disruption. And we’d love to hear what you think about the new app feature! Drop us a line at trimet.org/feedback.

Download the latest version of the TriMet Tickets app here.

Andrew Longeteig

Andrew Longeteig

I’m TriMet’s Communications Coordinator. I share what’s happening at the agency with the media and general public. When I’m not working, I’ll either be watching the Blazers or at a rock concert.

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Get Ready to #BIKEMORE in May

Every ride counts.

That’s the Bicycle Transportation Alliance’s new slogan to accompany its revamped annual event, the Bike More Challenge. It was formerly focused on bike commuting during the month of September, but has now moved to May (National Bike Month) and embraced all types of biking (not just to work).

We love this. Biking and transit make a natural pair — both are active modes of transportation, and they offer benefits like reduced congestion and less emissions compared to driving. They also tend to be more enjoyable ways to travel than driving alone: On the bus you can watch the world go by (or play Candy Crush), on your bike you get fresh air and an unobstructed view.

And honestly, the timing couldn’t be better this year. We’re about to start a two-week MAX improvement project that will severely disrupt service, and we’re really encouraging our riders to consider alternate ways of getting to work, school or wherever. Biking — and the Bike More Challenge, specifically — is a near-perfect solution for anyone who’s able to do it. The four steps to participating are simple:

  1. Register. It’s free, and you can join your workplace’s team.
  2. Ride. Wherever, whenever and for whatever reason. If you ride for more than 10 minutes, log your trip.
  3. Recruit. It’s more fun to ride with someone — or to challenge them to see who can log more miles.
  4. Win. There are prizes and awards, but it’s the glory you’re after.
If you're combining your bike trip with transit, lock up before you board.
Secure bike parking facilities like this Bike & Ride are available throughout the region.

If your bike route bypasses the MAX disruption, you’re in luck. But for the work-bound cyclists who need to combine their trip with transit (to get over the West Hills, for example): Park your bike before you get on board. Trains are going to be extremely full during the project, and there won’t be room for your bike. We have lots of secure bike parking around — remember your lock and you’re good to go.

The best part about the Bike More Challenge is its commitment to getting interested beginners to try cycling. If you’re a returning participant this year, consider ways you can help someone else — a co-worker, colleague or friend — enjoy life on two wheels.

Register now for the Bike More Challenge

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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How to navigate MAX during the 1st Avenue Improvements

Think of our upcoming work on First Avenue, and the accompanying service disruption, like a root canal procedure. It’s going to be messy and cause plenty of headaches. You’ll wish it were over sooner. And, in the end, you’ll be glad it happened.

And like with an invasive dental procedure, you’re going to have to be a little altered (your commute, anyways) to get through it.

We'll be replacing sections of track and switches along First Avenue in Downtown Portland.
It’s time to replace sections of track and switches like this along First Avenue in Downtown Portland.

Here are a few things we’re recommending for MAX riders during the two-week project:

Change your trip. If you can avoid peak hours or work from home, do it. Or take the bus (our buses will run on their regular routes during the project), the streetcar or try Lyft/carpooling. And if you choose to drive yourself for those two weeks, well, we get it.

Better yet, why not…

Bike there instead. May is National Bike Month and, even more excitingly, the Bicycle Transportation Alliance’s inaugural Bike More Challenge. Formerly the Bike Commute Challenge, which took place every September, the event is now more encompassing and accessible to every rider. Plus, it preempts the warm, sunny months that are perfect for cycling.

If you can bike all the way, more power to you. If you want to combine your trip with transit, lock up at the station (we have really nice Bike & Rides and secure bike parking all over the system) — don’t bring your bike on board. Trains are going to be packed, and it’s not worth the hassle of trying to wheel through the crowd. That’s a lot of nasty glares.

Plan extra time. In the end, we’re talking about significantly more crowded and less frequent trains, and the possibility you’ll have to transfer to a shuttle or walk a few more blocks to get to your destination. Everything’s going to take a little longer, so allowing at least 30–45 extra minutes for your trip is a good idea.

Now you’re ready to check the temporary schedules and plan your trip. (Don’t worry — our trip planner and TransitTracker will take these into account.) It’s going to be a little painful, but keep in mind what’s on the other side: more reliable service. The track and switches we’re replacing are old — MAX turns 30 this year — and malfunctions have become more frequent in the past few years. It’s time to dig in.

View animated maps and schedules for the 1st Avenue MAX Improvements

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Heads Up! Pause Your Play When Crossing Tracks and Streets

You see it wherever you go, whether you’re on MAX, a bus, or walking down the street: heads down, staring at a smartphone.

Or maybe you don’t see it because you’re also texting, checking email, scrolling through Facebook or liking pictures on Instagram. Last November, we released this close-call video, in which pedestrians wearing earbuds crossed right in front of a train, seemingly unaware. Now we’re releasing new videos we hope will get people’s attention to “pay attention” when crossing streets and tracks, and when biking as well.

Hold that thought

Hold That Thought

Before you take a look at those videos, stop and consider this: Have you ever bumped into something or someone because you were distracted by your phone? A study by the Pew Research Center found that 53 percent of all adult cell phone users have bumped into something or someone — or have been on the receiving end of a bump — due to distracted walking. Those in the 18-to-24 age range run into this problem even more, with 51 percent admitting to doing the bumping and 71 percent saying they’ve been the “bumpee.” It might look funny on YouTube when it involves a fountain — not so much when it involves a train or bus.

We’ve launched a new safety campaign encouraging people to Pause your play and Hold that thought when crossing train tracks or streets. (You may have noticed the signs on buses, trains and bus stops.) Whether listening to music, talking with a friend, texting or scanning your phone, take just a moment to pause the distraction and be aware of your surroundings before you go.

Stay Alert. Stay Alive.

Every day, bus and rail operators contend with distracted pedestrians and cyclists crossing against signals and showing a lack of awareness around their vehicles. While they do their part to operate our buses and trains safely, we need you to do your part too.

  • Stop, look up from devices and look both ways
  • Obey signals
  • Remove headphones or an earbud, or stop the conversation while crossing
  • Don’t run across, even if it means waiting for the next walk signal or catching the next bus or train
  • Make sure umbrellas, hoods and other apparel don’t block your view

Our cameras captured the following videos. These aren’t meant to shame anyone, but to show how dangerous a lack of awareness is. We want everyone to stay alert and stay alive.

Roberta Altstadt

Roberta Altstadt

I’m TriMet’s public information officer. I communicate with the news media on all TriMet-related topics. When I’m not busy working, I like learning new skills, gardening, and going for walks with my sweet three-legged dog, Ernie.

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Hop Fastpass Will Change the Way You Pay Fare — If You Want It To

When it makes its debut next year, Hop Fastpass™ will change the way many of us ride transit. It will be a convenient option for lots of riders, allowing them to pay their way toward a daily or monthly pass, protect their balance even if they lose their card, and automatically reload funds so they’re never stuck without fare. But rest assured, you can always pay with cash, too.

We’re introducing Hop Fastpass as another option for TriMet, C-TRAN and Portland Streetcar riders — one that many have been dreaming of for years. (Electronic fare systems have been hugely successful in leading transit cities around the world.)

We’ve designed Hop Fastpass to be inclusive and accessible, but you don’t have to use it. You’ll still be able to pay with cash or purchase fares at ticket vending machines or on board buses, just like today. We want to make this clear, especially after seeing some inaccurate information floating around lately.

We do have programs to benefit low-income riders

The benefits of affordable transit are undeniable, and we’re on board. We lowered the cost of Youth fares to $1.25 back in 2014, which helps make transit more affordable for students and low-income families.  We also have $1.5 million dedicated to two programs that provide free or reduced-cost fares to non-profits and community-based organizations that serve low-income individuals and families. These groups are then able to offer fares as part of a suite of services for their clients.

For the many low-income families and individuals who ride frequently, Hop Fastpass offers a great advantage over paper tickets: the pay-as-you-go pass. This allows riders to pay towards a 1-Month Pass in increments as small as $5 – once they’ve paid the equivalent of a monthly pass, the rest of the rides are free that month. This eliminates the upfront cost of a pass while making its significant discount more accessible.

We’re (really) expanding our retail network

Right now, riders can purchase fare from about 130 retailers throughout the service area; with Hop Fastpass, there will be about 500 fare outlets. In the future, Hop Fastpass fare can also be loaded online, using a smartphone app, by phone and at our ticket offices.

And remember: You can always pay fare in cash on buses and at MAX stations.

Each rider needs their own card, but one person can manage multiple accounts

Lots of riders travel in groups, like families or classes, which is why Hop Fastpass will allow one rider to manage multiple accounts. Each rider age 7 and older will need their own card to use Hop Fastpass (just like each needs separate fare today).

Plus, there’s a big benefit to using individual cards: It will allow us to offer pay-as-you-go passes. Pay for two 2½-Hour Tickets in a day and ride free until the end of service; pay the equivalent of a monthly pass in one month and ride free until the next month. This extends the value of passes to more riders, without the upfront cost.

To kick things off, we’ll be giving out about 200,000 free cards, many of which will be available to low-income riders. Otherwise there will be a one-time $3 charge for a new Hop Fastpass card, which is designed to last for up to 10 years. The low card fee (which, when taking advantage of balance protection available with a Hop Fastpass card, is less than the cost of losing a single 1-Day Pass) will help us maintain a wide-reaching and convenient retail network.

crop53 (1 of 1)

You’ll know when you’re running low

The theme of Hop Fastpass is convenience, and that means not having to worry about your account balance. The easiest thing to do is set it and forget it — register your account and activate automatic reloading, so you’re never stuck without fare. But even if you don’t do this, you can always check your balance online, using the app or by phone. And if your balance is running low, you’ll get an alert when you tap on board. And if you don’t have money on your Hop Fastpass card, you can always pay with cash on the bus or at the train station.

Your personal information remains private

Hop Fastpass users’ credit or debit card information will be assigned secure, randomly generated alphanumeric tokens. Cybersource, owned by Visa, will handle all the payment processing for Hop Fastpass and will marry the digital tokens with the corresponding credit or debit card numbers.

Your personal information is safe, too — in fact, we’ll allow you to register your Hop Fastpass account using a four-digit security PIN that you create. We’ll tally the taps on your card to make sure you’re charged the correct fare and to cap your fares once you’ve paid the equivalent of a daily or monthly pass.

We want to know what you think

We know our riders want an electronic fare system, and we want Hop Fastpass to work for as many people as possible. We’ve welcomed public input every step of the way, and we’ll continue to share our progress and listen to riders before, during and after the system makes its debut.

Send us a note or sign up for email updates about Hop Fastpass (especially if you’re interested in the chance to become a beta tester) or to learn about upcoming public meetings and hearings.

Brian Lum

Brian Lum

I'm TriMet's Web & Social Media Specialist. I'm here to help tell our story, and to share the interesting things I find along the way. When I'm not here, you'll find me out riding my bike and taking pictures.

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Parking and riding? Four tips to prevent car break-ins

No one likes to walk up to their car and see their window busted out and belongings gone.

Car break-ins are crimes of opportunity. Just the other day, I was walking through a parking lot with some fellow Transit Police officers and spotted a purse sitting in plain view on the back seat of a Honda Civic.

Whether using a Park & Ride, parking at your office lot or just parked on the street outside your house, take these few simple precautions to not become a victim.

Don’t give them the opportunity

Thieves will make a split-second decision to break into a vehicle. If they see something of value through the window, that’s an opportunity. Do not leave valuable items — purses, computers, phones, shopping bags — visible in your car. Better yet, leave them at home or take them with you when you go.

Leave it “showroom” clean

Even the small stuff like chargers and ear buds give thieves cause to think there may be a mobile phone, GPS or other electronics inside. Sunglasses and spare change might not seem like much to you, but for those doing “smash and grabs” it can add up. Tuck it all away and leave your car “showroom” clean — just like it came from a dealership

Stow before you go

If you absolutely have to leave items in the car, stow them in the trunk, under the cargo cover or in the console before you go. Even tuck that charger away before you reach your destination. You never know who might be watching what you’re doing after you park.

Lock it

An unlocked car is an invitation, not just to take the stuff inside but to steal the car itself. Don’t make it easy for thieves. Check to make sure it is locked before you walk away, whether you test the door handle(s) or hit the lock button until the horn beeps.

Taking these simple steps can keep you from becoming a victim. If you happen to see someone hanging around a Park & Ride or spot an item left on a platform, say something — Call 9-1-1 or alert a TriMet employee.

And, please remember, whether you use a Park & Ride, catch the train in your neighborhood or are just walking along a city street, be aware and be safe. Take just a moment before crossing train tracks or the street to look up, look around and make sure it is safe to cross.

Christina Hansen-Tuma

Christina Hansen-Tuma

I’m Officer Christina Hansen-Tuma with the Transit Police Division. Working in transit, I get to meet different people across the metro area and help make TriMet a system that my grandmother would enjoy riding. When I’m not on the job, I’m busy spending time with my kids and running in marathons!

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